Troubleshooting

Troubleshooting Make.com and n8n Automations

The most common errors I see are related to:

  • wrong API key or account IDs

  • invalid JSON (e.g. wrongly formatted)

  • invalid API request (e.g. wrong parameters)

  • invalid file format (e.g. wrong video dimensions)

  • you're on the free Creatomate plan and you need to upgrade to export correct video dimensions

Here's a step-by-step checkllist to troubleshoot your Make.com automation:

  • Check your Blotato API key, Account IDs, and Page IDs are correct

  • Check that the correct Account ID is connected and passed in every Publish API call

  • If you are publishing to a Facebook Page or Linkedin Company Page, you must also pass the Page ID, in addition to Account ID.

  • Check your "Failed" dashboard for additional context: https://my.blotato.com/failed

  • Verify that the JSON data in the HTTP Request contains the right parameters:

  1. Ask ChatGPT to check if your JSON is valid.

  2. Check it again with JSON Validator: https://jsonlint.com

  3. If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:

You are an expert in Blotato API: https://help.blotato.com/advanced/api-docs/publish-post

Check the following JSON is valid and conforms to the Blotato API:

<json>
PASTE_YOUR_JSON_REQUEST_HERE
</json>

Issues with JSON Request to Blotato API?

I recommend using ChatGPT to troubleshoot your JSON payload:

  1. Ask ChatGPT to check if your JSON is valid.

  2. Check it again with JSON Validator: https://jsonlint.com

  3. If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:

You are an expert in Blotato API: https://help.blotato.com/advanced/api-docs/publish-post

Check the following JSON is valid and conforms to the Blotato API:

<json>
PASTE_YOUR_JSON_REQUEST_HERE
</json>

Submitting Wrong Video Dimensions to API?

I see a lot of errors related to uploading invalid video dimensions.

For example, if you're on the free Creatomate plan, you need to upgrade in order to export correct video dimensions.

As a sanity check, try uploading this video instead:

https://database.blotato.io/storage/v1/object/public/public_media/4ddd33eb-e811-4ab5-93e1-2cd0b7e8fb3f/videogen-4c61a730-7eb2-47e9-a3a3-524740a1b877.mp4

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