> For the complete documentation index, see [llms.txt](https://help.blotato.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blotato.com/settings/faqs.md).

# FAQs

Account, API-key, and settings troubleshooting.

For account connections, use [Social account settings](/settings/social-accounts.md). For agent access, use [API and MCP authentication](/api-and-mcp-concepts/authentication.md).

## Where do I find key Blotato pages?

* [Accounts](https://my.blotato.com/accounts)
* [AI Agent](https://my.blotato.com/agent)
* [Videos](https://my.blotato.com/videos)
* [Create New Video](https://my.blotato.com/videos/new)
* [Posts > Scheduled](https://my.blotato.com/posts?status=scheduled)
* [Content Calendar (visual)](https://my.blotato.com/calendar)
* [Logs](https://my.blotato.com/logs)
* [Billing](https://my.blotato.com/settings/billing)
* [Settings > API](https://my.blotato.com/settings/api)
* [Settings > My Brand](https://my.blotato.com/settings/brand)
* [Profile](https://my.blotato.com/settings/profile)

## How do you update your email?

To update your email:

1. Go to [Settings > Profile](https://my.blotato.com/settings/profile)
2. Click "Update Email"
3. Enter your new email address
4. Verify your new email by clicking the link sent to your new email

## I typed the wrong email when I signed up and now I can't log in

If you misspelled your email at signup, login codes go to an address you do not control, so you are locked out of the account -- including any subscription you purchased on it. The "Update Email" steps above do not help here because they require logging in first.

Do not create a second account or buy the subscription again. Your purchase stays on the original account, and support corrects the email there directly.

1. Contact support in the in-app chat (from any Blotato account or from the [help site](/readme.md))
2. Include: the misspelled email exactly as you registered it, the correct email you want on the account, and the date or receipt of your purchase
3. Support updates the email on the account in the database
4. Log in at [my.blotato.com/login](https://my.blotato.com/login) with the corrected email, and check your spam folder for the code

If the login code still does not arrive at the corrected address, support switches the account to a Gmail address temporarily, which resolves most delivery problems.

## How do I transfer my account to someone else?

You do not need to create a new account. Change the email on your existing account and hand it over.

1. Log into Blotato with your current email in your own browser.
2. Go to [Settings > Profile](https://my.blotato.com/settings/profile) and click "Update Email".
3. Enter the new owner's email address.
4. Blotato sends a verification code to the new email address.
5. Have the new owner send you the code, then enter it in your original browser session (the same tab where you clicked "Update Email").

Important:

* Enter the code in the session that started the change, not on the new owner's device. If nobody enters it back in your open Blotato tab, the change does not complete and the account stays on your email.
* Codes expire in about 15 minutes. If the code expired, request a fresh one at [my.blotato.com/login](https://my.blotato.com/login) and use it immediately.

An "Invalid or expired token" error during this flow means the code was entered in the wrong session or after it expired. Redo the steps above from your original browser.

## How do you change password?

Blotato uses magic link authentication, so there is no password.

Simply enter your email, then grab the verification code sent to your email.

There is no way to change or manage your password because Blotato does not use passwords.

:bulb: Magic link authentication is more secure than passwords because it eliminates the risk of choosing weak or reused passwords that can be phished or brute-forced. It relies on one-time, time-limited links sent to a verified email, reducing the overall attack surface and risk of compromised passwords.

## How do I log out of Blotato?

To log out of Blotato, open [Settings > Profile](https://my.blotato.com/settings/profile), then click Log out.

## Can I create multiple brand voices?

Yes. Go to [Settings > My Brand](https://my.blotato.com/settings/brand) to create more than one brand -- one for each brand, client, or audience. Each brand has its own Brand Kit (business details, audience, posting topics, and brand visuals).

* Use the **Brand** dropdown at the top of the page to switch between your brands.
* Mark one brand as **Primary**. Your primary brand is used by default in content generation.
* When you generate content in the [AI Agent](https://my.blotato.com/agent), pick which brand to use from the **Brand Voice** dropdown.

Social accounts are not linked to a brand -- select the right accounts for each client or brand when you schedule the post. See [Can I link social accounts to a specific brand?](/settings/brand-kit.md#can-i-link-social-accounts-to-a-specific-brand)

See [Manage multiple brand voices](/tips-and-tricks/manage-multiple-brand-voices.md).


---

# Agent Instructions
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## Querying This Documentation
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