FAQs
Where do I find key Blotato pages?
How do you update your email?
To update your email:
Go to Settings > Profile
Click "Update Email"
Enter your new email address
Verify your new email by clicking the link sent to your new email
How do I transfer my account to someone else?
You do not need to create a new account. Change the email on your existing account and hand it over.
Log into Blotato with your current email in your own browser.
Go to Settings > Profile and click "Update Email".
Enter the new owner's email address.
Blotato sends a verification code to the new email address.
Have the new owner send you the code, then enter it in your original browser session (the same tab where you clicked "Update Email").
Important:
Enter the code in the session that started the change, not on the new owner's device. If nobody enters it back in your open Blotato tab, the change does not complete and the account stays on your email.
Codes expire in about 15 minutes. If the code expired, request a fresh one at my.blotato.com/login and use it immediately.
An "Invalid or expired token" error during this flow means the code was entered in the wrong session or after it expired. Redo the steps above from your original browser.
How do you change password?
Blotato uses magic link authentication, so there is no password.
Simply enter your email, then grab the verification code sent to your email.
There is no way to change or manage your password because Blotato does not use passwords.
💡 Magic link authentication is more secure than passwords because it eliminates the risk of choosing weak or reused passwords that can be phished or brute-forced. It relies on one-time, time-limited links sent to a verified email, reducing the overall attack surface and risk of compromised passwords.
How do I log out of Blotato?
To log out of Blotato, go to (Settings), click Profile tab, and click Log Out button.
Can I create multiple brand voices?
Yes. Go to Settings > My Brand to create more than one brand -- one for each brand, client, or audience. Each brand has its own Brand Kit (business details, audience, posting topics, and brand visuals).
Use the Brand dropdown at the top of the page to switch between your brands.
Mark one brand as Primary. Your primary brand is used by default in content generation.
When you generate content in the AI Agent, pick which brand to use from the Brand Voice dropdown.
Social accounts are not linked to a brand -- select the right accounts for each client or brand when you schedule the post. See Can I link social accounts to a specific brand?
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