Billing & Credits
Where do I check my billing & subscription?
Go to https://my.blotato.com/settings/billing.
Click Open Billing Portal to manage your subscription, invoices, payment method, cancel, or upgrade your plan. The AI Credits and Usage section on the same page shows your credit balance.
The API and MCP also let developers check the credit balance and buy credits. See the Credits API.
What's included in the Free Trial?
During your free trial, you can access ALL blotato features except the API - this is to prevent spam/abuse of people posting low-quality content.
This means you can add unlimited context, create unlimited posts, schedule and publish unlimited posts to all social platforms, connect your social connects, browse the viral inspiration database, and use a limited number of AI credits (60 credits) to generate AI images and AI videos.
To unlock your full amount of credits, you'll need to upgrade from your free trial. To do so, navigate to Settings > Open Billing Portal.
Generating an API key ends your free trial immediately
If you go to Settings > API and generate an API key, your free trial ends at that moment and your paid subscription begins. This applies even if you have days remaining in your trial.
Before the API key is issued, Blotato shows a warning and a confirmation popup explaining this. You must confirm before the key is generated.
If you need to try n8n or Make automations during your free trial and do not want to be charged, do not generate an API key. Use the Blotato web app instead until you are ready to subscribe.
Plan Limits
Each paid plan has the following limits. For the most up-to-date pricing, visit blotato.com/pricing.
Connected social accounts
20
40
100
Max media upload size
400 MB
1 GB
1 GB
Queued scheduled posts
200
1,000
3,000
Scheduling horizon
9 months ahead
1 year ahead
2 years ahead
Active contacts per month
1,000
6,000
15,000
API access
Yes
Yes
Yes
All paid plans (Starter, Creator, Agency) include full API access. The free trial is the only state where API is restricted. Generating an API key from Settings > API immediately ends the free trial and activates your paid Starter subscription.
Connected social accounts
The total number of social accounts you have connected across all platforms.
Facebook Pages and LinkedIn Company Pages contribute towards this total:
Facebook: Each connected Page counts as one account (the Facebook login does not count).
LinkedIn: Your profile and every connected company Page each count as one account.
If you hit the limit, first disconnect an account in Settings > Social Accounts or upgrade your plan.
Do you offer custom plans or more than 100 connected accounts?
The Agency plan supports up to 100 connected accounts. If you need more than 100 accounts, or a custom arrangement (for example API-only usage across many client pages), ask in the in-app chat and include the total number of accounts you need. Sabrina works out the right plan with you directly.
The billing portal only offers the standard Starter, Creator, and Agency plans -- custom arrangements are handled through the chat, not the portal.
Max media upload size
The largest file size you can upload to Blotato in a single request: 400 MB on Starter, 1 GB on Creator and Agency.
If your file exceeds the limit, compress or trim the file, or upgrade your plan.
Queued scheduled posts
The total number of posts you can have scheduled at any one time. Posts published immediately do not count against this limit.
If you hit the limit, delete some upcoming posts from Upcoming Posts or upgrade your plan.
Scheduling horizon
The furthest date in the future you can schedule a post for. Limits depend on your plan:
Starter: 9 months ahead
Creator: 1 year ahead
Agency: 2 years ahead
If you try to schedule a post past your plan's horizon, Blotato returns an error. Pick a time within your plan's window or break longer campaigns into shorter batches.
Active contacts
An active contact is anyone you reach out to through Blotato during a month, by sending a direct message or replying to their comment. Someone who messages or comments on your posts does not count until you reply.
Each contact is unique within one connected social account. If the same person interacts with two connected Facebook Pages, they count as two active contacts. Reaching the same person again through the same connected account during the monthly window does not add another contact. Your count resets at the start of each month.
A direct message sent by a DM automation counts the same as one you send yourself.
If you hit the limit, wait for your monthly reset or upgrade your plan.
See the Comments API for how comment replies count toward this limit.
See the Messages API for how sending messages counts toward this limit.
See DM Automations for how automated replies count toward this limit.
Cancel Account
Blotato uses Stripe for billing and subscription.
Go to Settings and scroll down to Billing > Open Billing Portal.
There are no long-term commitments. You can cancel Blotato anytime.
If you do cancel, I will personally reach out to get your feedback! 🙏
Cancelling during your free trial
On the free trial, you have not been charged yet, so there is nothing to refund. To make sure you are never billed:
Do not generate an API key. Generating one ends the trial and starts your paid plan immediately.
Let the trial expire on its own, or cancel anytime from Settings > Billing > Open Billing Portal.
If the Billing Portal shows no active subscription, you are on the free trial and no charge will occur.
How do I delete my account?
Blotato does not have a one-click account deletion. To fully close your account:
Disconnect all social accounts: go to Settings > Social Accounts and disconnect each connected platform
Cancel your subscription: go to Settings > Billing > Open Billing Portal and cancel
After cancelling, you will see a reactivation modal when you log in. You cannot access the app (including previously created videos, posts, and settings) without an active subscription. Your content is not deleted -- reactivating your subscription restores full access to everything you created.
When you cancel, the following happen immediately:
All remaining AI credits are deleted, including any unused credits from credit packs you purchased
All scheduled posts stop and will not be published
Any discount applied to your account is removed
Any active promotional benefits are removed
If you resubscribe later, you start fresh with your new plan's default credit amount. Previously deleted credits do not return, and prior discounts or promotions do not reapply.
If you only want to pause for a short period, do not cancel -- you will lose all your credits.
Clicking "Reactivate" on the modal restarts your paid subscription immediately.
How to check refund status after cancelling
After cancelling, the reactivation modal blocks access to Settings and the Billing Portal. To check your refund status without reactivating:
Check your email for a Stripe refund receipt (sent to the email address on your Blotato account)
Check your bank or credit card statement for the pending refund
Ask in the support chat about your refund status -- your Stripe payment history is looked up directly
How do I remove my saved card or payment details after cancelling?
After cancelling, the reactivation modal blocks access to Settings and the Billing Portal, so you cannot remove the saved card yourself. To have your card removed:
Ask in the in-app support chat to remove your saved card from the account
Support removes the card from your billing record and confirms in the chat
Your card details are held by Stripe, Blotato's payment processor, not on Blotato's servers.
How do I disconnect my social accounts or delete my account when I'm locked out or don't want to pay?
You do not need to pay, reactivate, or start a subscription to have your social accounts removed. This applies whether you cancelled, your trial ended, or your subscription lapsed and the reactivation screen now blocks the dashboard. You cannot reach Settings to disconnect the accounts yourself, so support does it for you. To have them removed:
Ask in the in-app support chat to disconnect your social accounts or delete your Blotato account
Support removes the connected accounts and your account data from Blotato's database directly and confirms in the chat
Also check the platform's own app permissions to confirm Blotato's access is gone (for example, Instagram's "Apps and Websites" settings or Meta Business Suite > Business Integrations)
If a platform is warning you to remove connected third-party apps to avoid a ban, tell support in the chat that it is time-sensitive. Support removes the account from Blotato's database directly, and revoking Blotato in the platform's own app-permissions settings takes effect immediately on your side.
I paid but I can't access my dashboard and it says my subscription is canceled
A screen that says "Your subscription has been canceled" or "Trial Ended" sitting over your dashboard means your subscription is inactive right now, even if you paid in earlier months. Past paid invoices do not keep your subscription active. When your subscription ends or is canceled, Blotato locks the dashboard behind this reactivation screen.
Your videos, posts, and settings are not deleted. They return as soon as you reactivate.
To get back in:
On the "Your subscription has been canceled" screen, click Reactivate -- or go to Settings > Billing and click View Billing Portal
Select a plan and complete checkout
Log in again at my.blotato.com/login
To confirm your current status, open Settings > Billing. Your invoice history lists past payments, but the plan status shows whether your subscription is active right now -- a paid invoice from a previous month does not mean your subscription is still active.
If Billing shows your subscription is ACTIVE but you still see the canceled/reactivate screen, do not pay again. The lock screen is stale on your browser. Clear your browser cache, then log in again at my.blotato.com/login with your exact account email, spelled in all lowercase.
If your payment shows as failed even though money was deducted, if checkout keeps failing when you try to reactivate, or if a new unpaid invoice appeared right after you paid a past-due invoice and the dashboard stays blocked, Stripe is likely trying to bill a previously Incomplete or Expired subscription on your account. Do not pay the new invoice and do not keep retrying payment -- paying it charges you again for the same period. Contact support in the in-app chat -- support cancels the stale Stripe subscription and restarts your plan cleanly.
If a promo is live and you want it applied to your new subscription, do not reactivate at full price first. Open the in-app support chat (orange button, bottom-right), tell Sabrina your Blotato email and which code you want, and she applies the discount to your Stripe record before you pay. See My previous subscription was canceled and the code is failing on re-subscribe.
Do I have to pay for the months I didn't use before reactivating?
No. Blotato does not back-charge you for time between cancellation and reactivation. Reactivating starts a new billing cycle from the day you subscribe again.
If the billing portal asks you to pay an invoice for a past month, it is a failed renewal attempt on the old subscription (usually a declined card or insufficient funds), not a charge for unused time. To fix it:
Go to Settings > Billing and open the billing portal
Update your payment method
If the old unpaid invoice still blocks you, contact support in the in-app chat -- support voids the stale invoice or cancels the stale subscription so you can re-subscribe cleanly
See: My account shows "incomplete payment" but I already paid
How do I get a refund?
Refunds are processed through Stripe. When you request a refund, your most recent payment is refunded and your subscription is canceled immediately. Funds take 5-10 business days to reach your account.
When you request a refund, all your remaining AI credits are deleted immediately. If you resubscribe later, you start fresh with your new plan's default credit amount.
To request a refund:
Open the support chat at my.blotato.com.
Type "Billing" or click the Billing button.
Select I want a refund.
Give the email on your account and the date of the charge.
Wait for confirmation. Approved refunds return to your original payment method in 5-10 business days.
If you cannot open the in-app chat, email sabrina@blotato.com.
Do I need a Stripe account to receive my refund? I don't have Stripe.
No. Stripe is the payment processor Blotato uses for payments and refunds. You do not need a Stripe account, and you do not need to take any action to receive the money.
The refund returns automatically to the card or payment method you paid with
Stripe emails a refund receipt to the email address on your Blotato account
On your bank statement, the refund appears as a credit or a reversal of the original charge
Funds take 5-10 business days to arrive. If nothing appears after 10 business days, check the statement of the exact card you paid with, then ask in the support chat to trace the refund with your bank
How do I change my plan?
Go to Settings > Billing
Click "View Billing Portal"
Click the purple "Update subscription" button next to your current plan
Select the plan you want to switch to
Confirm the change
Stripe prorates the charge based on your remaining billing cycle.
To switch between monthly and yearly billing on the same plan, use the same steps and pick the yearly option. See Is there a yearly plan? How do I switch from monthly to yearly?.
How do I enter a discount code?
Discount codes are entered at checkout when you first subscribe to a paid plan. Codes do not apply to existing paid subscriptions.
If you are on the free trial and want to use a code:
Go to Settings > Billing
Click Open Billing Portal
Select a paid plan
Enter your code in the discount field at checkout
Confirm the discount appears in the price breakdown before paying
If you already paid full price and forgot the code, see What if my discount or promo code was not applied? below.
Why was I charged full price when I used the $1 offer? (or charged a larger amount in my local currency like AUD)
The $1 offer applies only to the Starter plan. If you select the Creator or Agency plan at checkout, the $1 offer does not apply and you pay the full price for the plan you chose.
If your charge is well above $1 — including a larger amount in your local currency such as AUD, EUR, or GBP — the cause is the plan you selected, not currency conversion. A charge above the $1 Starter price means you picked Creator or Agency at checkout. Currency conversion turns $1 USD into roughly $1-2 in your local currency, never into a double-digit or triple-digit charge.
To use the $1 offer:
Go to Settings > Billing
Click Open Billing Portal
Select the Starter plan
Confirm the $1 price in the breakdown before paying
If you subscribed to a higher plan and want the $1 rate, open the in-app support chat and tell Sabrina. Do not request a refund to fix a plan choice. A refund cancels your subscription immediately. Wait for Sabrina to adjust your billing directly.
What if my discount or promo code was not applied?
Blotato runs limited-time promotions with discount codes. Codes are applied during checkout when you first subscribe. See the 🎁 Current Promo page for the latest offer (or to confirm none is active).
If you used a promo code at checkout but were charged full price:
Open the in-app support chat (orange button in the bottom-right corner)
Tell the support agent which code you used and when you signed up
Sabrina will verify the code and adjust your billing
Do not request a refund to fix a missing discount. A refund cancels your subscription immediately. Wait for Sabrina to apply the adjustment directly.
My previous subscription was canceled and the code is failing on re-subscribe
Promo codes apply at brand-new checkout only. If your previous Blotato subscription was canceled and you are trying to reactivate, the code will not apply through Stripe's billing portal for two reasons:
The Stripe customer billing portal does not show a discount-code field on reactivation.
Most promo codes are restricted to first-time customers in Stripe, so even with the code pre-applied via a checkout link, Stripe blocks it once your customer record exists.
To fix it:
Open the in-app support chat (orange button in the bottom-right corner)
Tell Sabrina which code you used, your Blotato email, and that your previous subscription was canceled
Sabrina will apply the discount manually to your Stripe customer record so it takes effect on your next payment
Do not start a new subscription at full price hoping the code applies later. Wait for Sabrina to apply the discount before resubscribing.
Can I apply a new promo code to my existing active subscription?
Yes. Codes normally apply at checkout, and Stripe's billing portal has no field for adding a code to a subscription that is already running. Do not cancel and re-subscribe to use a new code -- cancelling deletes your remaining AI credits immediately. Instead:
Open the in-app support chat (orange button in the bottom-right corner)
Share the code and your Blotato account email
Sabrina applies the code to your subscription, and it takes effect on your next billing cycle
This works for partner and community codes (for example a 30%-off-6-months code from a creator community) even if you already have a different discount active. The new code replaces the old one.
When do promotional bonus credits appear?
Promotional bonus credits (e.g., extra credits from a signup offer) are added when your paid subscription activates. During the free trial, you see only the trial credit balance (60 credits). The bonus credits appear after the trial ends and your first payment processes.
Promotional bonus credits are separate from the Free Claude Content Skills bundle. If a banner mentions 100 skills, 100 viral hooks, or free content skills, open Current Promo.
To check your credit balance: go to Settings > AI Credits and Usage.
This page shows your current credit balance and lets you buy more credits. A detailed credit usage history (showing credits spent per generation) is not available yet.
Credit System
Every plan includes credits per month: https://www.blotato.com/pricing
Credits are used for:
generating AI images
generating AI videos
Credits are NOT used for:
scheduling or publishing posts
API usage -- API calls do not consume any credits (the API requires a paid subscription, but credits are only spent on AI image and video generation)
AI voiceovers (powered by ElevenLabs)
turning your content into posts
Viral AI Coach (included in all paid plans with unlimited use)
Credits rollover each month. However, if you refunded your payment, then your credits will not rollover.
If you run out of credits, you can always purchase more by going to:
Settings > AI Credits and Usage > Buy More Credits
Unlike Kling or Runway, Blotato is not just selling credit packs for image/video generation. In Blotato, you can turn your content into posts for social media, manage content calendars, use viral AI writing prompts, search the viral post database for inspiration, add Elevenlabs AI voices to your videos, use API for automation, access a library of royalty-free images/videos, web video editor similar to Capcut, and in addition to all those features, Blotato also offers AI image and video generation. Plus, you can generate images and videos from multiple providers including flux, ideogram, recraft, luma, ltx, kling, minimax, hunyuan, veo2, and runway.
If you're looking to only make AI images/videos and not use the rest of the Blotato platform, then credit packs are the way to go. In Blotato, credit packs are $6.00 for 1000 credits. Go to:
Settings > AI Credits and Usage > Buy More Credits
Do Credits Rollover?
Yes, credits rollover each month.
However, if you refunded your payment, then your credits will not rollover.
The credit rollover may change in the future, but I will provide ample notice before any such change.
What happens to my credits if I cancel?
When you cancel your subscription, you keep your credits until your current paid month ends. Use them any time before that date. After your paid month ends, the credits expire.
Canceling does not remove your credits at once. You paid for the full month, so you keep access to your remaining credits for the rest of that month.
If you request a refund, your credits are removed and do not rollover.
How do I see invoices?
Go to Blotato Settings > Open Billing Portal > scroll down to INVOICE HISTORY.
You can see all your invoices and download them:
I didn't receive a receipt or invoice for my payment
Stripe emails a receipt for every charge, including AI credit purchases, to the billing email on your account. The email sometimes arrives with a delay.
Check the inbox of the email address on your Blotato account, including spam
If it still has not arrived, download the invoice yourself: go to Settings > Billing, click Open Billing Portal, and scroll down to INVOICE HISTORY
If the charge does not appear there, the payment is tied to a different Blotato account or email -- check the email address shown on your bank statement or Stripe receipt
What if I see "This invoice can no longer be paid on Stripe"?
This message means the invoice expired and Stripe closed it, so you cannot pay that specific invoice anymore. This happens when an earlier payment failed and the open invoice timed out.
To fix it, start a fresh subscription with a working card:
Go to Settings > Billing
Click Open Billing Portal
Update your payment method and add a different card if your current card was declined
Select the plan you want (for example, the Starter Plan)
Confirm checkout
Subscribing again generates a new invoice and reactivates your account. You do not need to pay the old expired invoice.
How do I add company details to my invoice?
To add your company name or other business details to your invoice:
Go to Settings > Billing
Click "View Billing Portal"
Update your billing information with your company details
Future invoices will include your updated company information.
How do I add a VAT or tax ID to my invoice?
The billing portal now includes a Tax ID field, so you add your VAT or tax ID yourself:
Go to Settings > Billing
Click "Open Billing Portal"
Open your billing information and update your company name and address
Insert your VAT or tax ID directly in the Tax ID field
Your VAT or tax ID then appears on future invoices. This is also how you get invoices issued to your company: put the company name, address, and VAT or tax ID in the billing information.
If you do not see the Tax ID field in your billing portal, contact support in the in-app chat (orange button, bottom-right). Send your Blotato email, VAT or tax ID, and country. Support adds it to your Stripe record, and it then appears on future invoices.
Is there a yearly plan? How do I switch from monthly to yearly?
Yes. Yearly billing saves about 17% compared to paying month to month -- you pay for 10 months and get 12.
Switch from monthly to yearly yourself:
Go to Settings > Billing
Click Open Billing Portal
Click the purple Update subscription button next to your current plan
Select the yearly option for the plan you want
Confirm the change
You do not need to cancel your monthly subscription first. Stripe prorates the charge based on your remaining billing cycle, and your credits and scheduled posts stay in place.
I don't see the yearly option in the Billing Portal
The yearly option appears on the Update subscription screen, next to the monthly price for each plan.
If you do not see it:
Log out at Settings > Profile > Log Out, then log back in at my.blotato.com/login
Clear your browser cache and open the Billing Portal again
If it still does not appear, open the in-app support chat (orange button, bottom-right) and ask to be switched to yearly billing
The pricing page sells monthly plans only. Switch to yearly from the Billing Portal, not from the pricing page.
How many images or videos can you generate?
It entirely depends on your plan, which AI models you use, and the duration of your videos.
For example, image-to-video AI models will cost more credits than generating a static image.
Is there a time limit on videos created?
There is no time limit on video duration.
As long as you have sufficient credits, you can generate very long videos.
How Can I See How Many Credits Something Costs?
There are two ways to see credit costs before generating:
Use "Create Everything with AI Agent" (1st option on Videos > New). The credit cost displays before you generate.
In the video editor, click on a GREEN image track. The credit cost appears above the "Regenerate" button.
Generally, users don't run out of monthly credits unless they are generating high-quality animated videos:
Here's the full list of AI image and video models available in Blotato and their credit costs:
https://help.blotato.com/features/videos/ai-video-credits
How do I get more credits?
Go to Settings > Billing https://my.blotato.com/settings/billing to buy more credits, using the slider to indicate the exact amount of credits you want to purchase. Credits rollover every month.
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