# FAQs ## How do I get back to the main page? Click the Blotato logo in the top left corner from any screen. This takes you back to the home page. You can also use the left sidebar to navigate between sections (Videos, Calendar, Published Posts, Remix, Settings). The sidebar is collapsed by default and expands when you hover over it. *** ## Don't know where to start? 1. To make your first 5 posts, follow this guide: [Make Your First 5 Posts](https://help.blotato.com/getting-started/make-your-first-5-posts) 2. To make your first video or carousel, open the [Blotato AI Agent](https://my.blotato.com/remix-agent) and describe what you want. The AI Agent uses your [Brand Kit](https://help.blotato.com/settings/brand-kit) for on-brand copywriting and visuals. You can chat with the AI to make changes to your visuals. 3. To use Blotato with Claude.ai, Claude Code, or other AI tools, start here: [MCP Server Setup](https://help.blotato.com/api/mcp) *** ## Where is the Remix screen? The Remix screen is in the left sidebar. The sidebar is collapsed by default -- hover over it to expand, then click "Remix." You can also go directly to: [my.blotato.com/remix](https://my.blotato.com/remix) *** ## Where are my generated images or videos? All visuals you generate are saved in the [Videos](https://my.blotato.com/videos) section. This applies whether you created the visual using the AI Agent chat, a template, the API, or MCP. To download or publish a visual, click on it in the Videos library to open the editor. *** ## My post shows "published" but does not appear on the platform Platforms sometimes delay surfacing new posts, or suppress them after accepting the upload. This is common when uploading video content. 1. Wait 10-15 minutes -- some platforms delay new posts before they appear in feeds 2. Check your [API Dashboard](https://my.blotato.com/api-dashboard) or [Published Posts](https://my.blotato.com/queue/calendar) for the post URL 3. Open the post URL directly -- if it returns a 404, the platform removed it after accepting the upload 4. If posts are consistently suppressed, reduce posting frequency and engage with your account organically for a few days If Blotato shows "published" with a valid post URL, the post was delivered to the platform. Removal or suppression after delivery is a platform-side action. *** ## How do I connect my social accounts? 1. Go to [Settings](https://my.blotato.com/settings) 2. Log into the social account you want to connect (in a separate tab) 3. Click the "Login with \[Platform]" button for your platform 4. Approve the permissions For platform-specific instructions and troubleshooting, see: [Connect Social Accounts](https://help.blotato.com/settings/social-accounts) *** ## When do posts publish immediately vs get scheduled? Posts publish **immediately** when: * No scheduling fields are provided (`scheduledTime` and `useNextFreeSlot` are both omitted) * `useNextFreeSlot: true` but no available slots exist in your calendar for that platform Posts get **scheduled** when: * `scheduledTime` is provided (exact time scheduling) * `useNextFreeSlot: true` and available slots exist **Priority order** (if both scheduling options are provided): 1. `scheduledTime` takes priority over `useNextFreeSlot` **Common mistake**: Setting `useNextFreeSlot: true` without setting up any schedule slots in your [Content Calendar](https://my.blotato.com/queue/calendar). This causes immediate publishing because no slots are available. To schedule posts: 1. First create schedule slots at [Content Calendar](https://my.blotato.com/queue/calendar) 2. Then use `useNextFreeSlot: true` or provide a specific `scheduledTime` *** ## How do I create an Instagram Reel or TikTok video? There are two ways, depending on whether you already have a video or need Blotato to generate one. ### Option A: Post your own video Use this if you already filmed a video on your phone or have a video file ready. 1. Go to the [Remix screen](https://my.blotato.com/remix) 2. Add a Source (your website, a text description, etc.) so Blotato generates relevant captions 3. Select your platforms (Instagram, TikTok, etc.) and click "Generate Posts" 4. Edit the generated captions to match your voice 5. Click "Add Media" on the post and upload your video file (MP4 format) 6. When you attach a video to Instagram, it automatically posts as a Reel 7. Schedule or publish Note: You do not need to select "media type" or "Reel" anywhere. When you attach a video, Blotato automatically publishes it as a Reel. ### Option B: Generate a video with Blotato Use this if you want Blotato to create an AI video from a script or idea. 1. Open the [Blotato AI Agent](https://my.blotato.com/remix-agent) and describe the video you want 2. The AI Agent generates your video using your [Brand Kit](https://help.blotato.com/settings/brand-kit) for on-brand visuals and copywriting 3. Chat with the AI to make changes -- update text, swap images, change styles 4. For AI video with AI voice, ask the AI Agent for a video with voiceover 5. Click "Export Video" when done 6. Click "Create Post" to publish it as an Instagram Reel or TikTok video You can also create visuals directly in Claude Code and Antigravity: [Watch tutorial](https://youtu.be/3HVH2Iuplqo) *** ## How do I edit my video with prompts? Open the [Blotato AI Agent](https://my.blotato.com/remix-agent) and chat with the AI to create or edit your visuals. The AI Agent uses your [Brand Kit](https://help.blotato.com/settings/brand-kit) and lets you describe changes in plain language -- swap images, update text, change colors, or adjust the style. For manual editing in the video editor: 1. Open the video in the editor 2. Click any GREEN image or video clip 3. Update the prompt in the left panel to describe the new scene 4. Click "Generate" or "Regenerate" to remake that clip 5. Be specific in your prompts -- vague prompts give the AI too much freedom *** ## How do I add audio or music to my content? It depends on the content type: * In the Blotato video editor, click "Audio" in the left sidebar to upload your own music or sounds before exporting your video. See: [Custom Assets](https://help.blotato.com/features/videos/custom-assets) * For AI-generated voiceover, select the 2nd template when creating a new video. This generates AI voice synced to each scene. See: [AI Voiceover & Captions](https://help.blotato.com/features/videos/ai-voiceover-captions) * For TikTok slideshows via API, set `autoAddMusic: true` in the Publish node to add TikTok's recommended music (photo/slideshow posts only). * Instagram's API does not support adding music from third-party apps. Publish your post through Blotato, then add music in the Instagram app. * To add trending music to an existing video before posting, use the "Combine Clips and Apply Basic Edits" template. Pass your video and a music URL. See: [How do I add music to my video/reel before posting?](https://help.blotato.com/features/videos/faqs#how-do-i-add-music-to-my-videoreel-before-posting) *** ## How do I add music to Instagram posts and reels? Instagram's API does not support adding music from third-party apps like Blotato. Here's how to add music: ### For Instagram Reels and Posts: 1. Publish your video through Blotato first 2. Open the Instagram app on your phone 3. Find your posted reel/video 4. Tap the three dots menu and select "Edit" 5. Add music from Instagram's music library 6. Save changes ### Alternative: Add music before publishing If you want music in the actual video file (not Instagram's overlay music): 1. Add your music track in the Blotato video editor before exporting 2. Click "Audio" in the left sidebar and upload your music file 3. Export the video with the music embedded 4. Publish to Instagram Note: TikTok supports auto-adding music via API with `autoAddMusic: true`, but Instagram requires manual music addition after publishing. *** ## What uses credits and what doesn't? Credits are only used for AI-generated images and videos: Uses credits: * Generating AI images (text-to-image) * Generating AI video clips (image-to-video) Does NOT use credits: * AI voiceover generation * Publishing or scheduling posts * Adding sources (YouTube, articles, text) * Generating text captions with AI * Uploading your own images or videos * Using the Remix screen On the free trial, you receive a limited number of AI credits. Each time you click "Generate" on an image or video, credits are spent -- even if you're testing. To check your balance, go to [Settings > Billing](https://my.blotato.com/settings/billing). For a full credit cost breakdown per model, see: [AI Video Credits](https://help.blotato.com/features/videos/ai-video-credits) *** ## How do I upload my own video or image to schedule a post? 1. Go to [Remix](https://my.blotato.com/remix) 2. Open an existing draft post or click "+ Add Post" to create a new one 3. Click "Add Media" on the post 4. Upload your video or image file 5. Click Publish > Next Free Slot to schedule it "Add Media" is for attaching your own images or videos to a post. This is different from "+ Add Source", which is for adding raw materials that Blotato uses to generate draft content. You cannot upload images or photos as a Source. Supported source types: YouTube video, TikTok video, article/website URL, PDF, audio file, tweet/X post, raw text, and AI web research (Perplexity). *** ## How do I get AI to write a caption for my photo? You cannot upload a photo as a Source. Sources are for text-based content (YouTube links, articles, text, etc.). To get an AI-generated caption for your photo: 1. Go to [Remix](https://my.blotato.com/remix) 2. Add a text Source describing what the photo is about 3. Click "+ Add Post" to generate a draft post from your text 4. Click "Add Media" on the post to attach your photo 5. Edit the caption with the AI writer as needed *** ## Stuck in onboarding? 1. Click "Reveal Full Week" 2. Wait for all 7 days of posts to be created 3. Click "Schedule Week" to enter the app *** ## What are the current plans and pricing? For the most up-to-date pricing and plan details, visit: [blotato.com/pricing](https://www.blotato.com/pricing) *** ## How do I start my paid subscription? / How do I pay? You have 2 options to start your paid subscription: 1. Go to [Settings > API](https://my.blotato.com/settings/api) and generate an API key. This will activate your paid subscription. 2. Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "View Billing Portal" to manage your subscription. *** ## How do I change my plan? 1. Go to [Settings > Billing](https://my.blotato.com/settings/billing) 2. Click "View Billing Portal" 3. Click the purple "Update subscription" button 4. Select your new plan and confirm For more details, see: [Billing & Credits](https://help.blotato.com/settings/billing-and-credits#how-do-i-change-my-plan) *** ## What are the posting limits per platform? For platform posting limits, see: These limits reduce spam. You will rarely exceed these limits. For example, I grew from 0 to 1M+ followers in 1 year without hitting any of these limits. Additional resources: * Growth Best Practices: * My personal Social Playbook (focused on thought leadership brand + tech startup): *** ## How many social accounts can I connect? On the Starter plan, you can connect up to 20 total social accounts. Facebook Pages and LinkedIn Pages do not count towards your total. You can connect multiple social accounts for the same platform, such as 3 Instagram accounts or 3 TikTok accounts. For posting limits per platform, see: [Platform Posting Limits](https://help.blotato.com/settings/social-accounts#platform-posting-limits) *** ## Can I manage multiple client accounts as an agency? Currently, agencies using Blotato have each client sign up for a separate Blotato account with a shared email address so you can log in and manage it. Your client signs up, connects their social accounts, and then you log in to manage their account. Agency-friendly features like managing all client subaccounts from a master account are on the roadmap. *** ## How do I connect ChatGPT? You do not need to connect ChatGPT to Blotato. Blotato already integrates with ChatGPT under the hood. *** ## How do I connect a second social account? / Connecting to the wrong account? If you're connecting a second account for the same platform, look for a button with 3 dots to switch between accounts and select the correct one. If that doesn't work, or if it keeps auto-logging into the wrong account, follow these steps: 1. Open an incognito Chrome browser 2. Log into the social account you want to connect 3. Go to [my.blotato.com/login](https://my.blotato.com/login) 4. Connect your social account *** ## How do I reconnect a social account? / My social account expired Social platforms require you to reauthorize 3rd-party apps periodically for security. To reconnect your account: 1. Go to [Settings](https://my.blotato.com/settings) 2. Find the account you want to reconnect 3. Click the blue "Reconnect" button Only use "Login with \[Platform]" if you want to connect a new social account. If you have issues reconnecting, use an incognito Chrome browser, log into the social account first, then log into Blotato and reconnect. *** ## Unable to login? Log in here: [my.blotato.com/login](https://my.blotato.com/login) Blotato uses magic link authentication, so there is no password. Simply enter your email, then grab the verification code sent to your email. There is no way to change or manage your password because Blotato does not use passwords. :bulb: Magic link authentication is more secure than passwords because it eliminates the risk of choosing weak or reused passwords that can be phished or brute-forced. It relies on one-time, time-limited links sent to a verified email, reducing the overall attack surface and risk of compromised passwords. *** ## How do you update your email? To update your email, go to [Profile](https://my.blotato.com/settings/profile) and change your email to the new one. You will need to verify your new email by clicking the link sent to your new email. You must be logged in to make the change. If you're still having trouble, please submit a help request via the in-app support messenger. Log into blotato and click the orange circle in the bottom right corner to start a new support chat. *** ## How do I log out of Blotato? To log out of Blotato, go to [Settings](https://my.blotato.com/settings), click Profile tab, and click Log Out button. *** ## How do I delete my account? / How do I cancel my account? Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "Open Billing Portal" to cancel your subscription. There are no long-term commitments. You can cancel anytime. For more details, see: [Billing & Credits](https://help.blotato.com/settings/billing-and-credits#cancel-account) *** ## I cancelled my subscription but want to access my old videos After cancelling your subscription, Blotato shows a reactivation modal when you log in. You cannot access the app (including previously created videos, posts, and settings) without an active subscription. To regain access: 1. Go to [my.blotato.com/login](https://my.blotato.com/login) and log in 2. Click "Reactivate" on the subscription modal 3. Your old videos, posts, and settings will still be there Your content is not deleted when you cancel. It remains saved and will be available when you reactivate. *** ## Markdown (e.g. asterisks) appearing in your post? Most social platforms do NOT support markdown. You have 2 options to remove markdown from your post: 1. Instruct the AI writing assistant to "remove markdown" 2. Permanently disable markdown by going to Settings > Disable Markdown (toggle). *** ## How do I add or tag collaborators to my Instagram post? ### Using Blotato Web App 1. Create your Instagram post 2. Click SCHEDULE 3. Enter the collaborator handle in the Collaborators field (without the @ sign, e.g., "sabrina\_ramonov")
### Using n8n, Make, or API 1. Open the Instagram publish node 2. Click "Add Option" (n8n) or "Advanced Settings" (Make) 3. Select "Collaborators" 4. Enter the collaborator handle without the @ sign
*** ## Ideas for automating content? There are lots of content automation templates in the help section, combining Blotato with tools like n8n and Make.com: RSS.app is also useful for pulling content ideas from social platforms such as X, Reddit, Instagram, and TikTok. *** ## How do you find what you've created? You can find all your generated visuals (videos, images, carousels, infographics, and slideshows) here: . Click on any visual to open it in the editor. Click the red trash icon to delete one. You can find your published posts here: You can find your draft posts here: You can find your scheduled and published posts in the Calendar: ## How do I move a scheduled post back to drafts? 1. Go to [Upcoming Posts](https://my.blotato.com/queue/calendar) 2. Select the scheduled post 3. Click the three-dot menu on the right 4. Click "Move to Drafts" 5. The post moves back to the [Remix screen](https://my.blotato.com/remix) as a draft 6. Edit the post, change media, or reschedule it from there Use this when you want to change a post's media, reschedule it for a different time, or keep working on it before publishing. For more details on managing scheduled posts, see: [Content Calendar Setup](https://help.blotato.com/start/calendar#managing-scheduled-posts) *** ## Where can I view my scheduled or upcoming posts? Check your content calendar here: *** ## Remix FAQ ### How do I make a post if I only put text sources? Watch this guide to make your first 5 posts: ### Don't want to "publish" yet, I just want to "save" my work All posts and videos are automatically saved. You do not need to click a save button. * Posts are saved as drafts in [Remix](https://my.blotato.com/remix) * Videos are saved in [Videos](https://my.blotato.com/videos) ### How do I create a new post when I still have a different one in drafts? / I have content open but want to post something else quickly All drafts are auto-saved. To create a new post while keeping your existing drafts: 1. Click the "+ Add Post" button at the top of the [Remix screen](https://my.blotato.com/remix) 2. This creates a new post using the sources you have toggled on 3. Your existing drafts remain saved and accessible as tabs *** ## How do you sync content across devices (e.g. mobile, desktop)? Sources and drafts are different: * **Sources** = raw materials (videos, articles, PDFs, text) stored locally in your browser * **Drafts** = social media posts generated from sources, saved to Blotato's database Drafts sync across devices. All drafts are automatically saved to Blotato's database, so you can work on drafts on any device. You may need to refresh the page to see your latest drafts. Sources do NOT sync across devices. Sources are stored locally in your browser. If you switch from laptop to phone, your sources will not transfer over. You will need to re-add your sources on the new device. *** ## Is there a Blotato mobile app? How do I use Blotato on mobile? Most of blotato is mobile-friendly, except for the new video editor. Simply go to in a mobile browser, like Chrome, Safari, or Brave. I don't have plans to release a separate mobile app. *** ## How do I type emojis? In the Remix screen where you have draft posts, type a colon ":" and you should see the emoji picker. *** ## Do you support Facebook personal profiles or Facebook groups? Unfortunately, Facebook does NOT allow publishing to personal profiles or groups. If this ever changes, I'd happily integrate it! ## Do you support Facebook Stories? No. Blotato does not support posting Stories to Facebook yet. ## Unable to Post on Facebook? When you click "Publish", make sure you select which Facebook page you want to post to. Fill out the dropdown "Facebook Page ID".
## How do you remove "Posted by Blotato" from Facebook post? The "Published by \[App Name]" label appears on Facebook posts when they are published via any third-party app, rather than directly through Facebook. Unfortunately, Facebook does not allow you to remove this label because it is part of their transparency policy. *** ## How do I delete multiple scheduled posts at once? 1. Go to [Upcoming Posts](https://my.blotato.com/queue/calendar) 2. Select the posts you want to remove 3. Click the red bulk delete button at the bottom of the screen *** ## Do you support Google Business Profile? Blotato does not currently integrate with Google Business Profile. This feature is on the roadmap. *** ## Does Blotato have dark mode? Not yet. Blotato does not have a dark mode option. The app uses a light theme only. *** ## Do you support Claude.ai, Claude Desktop, and Claude Cowork? Yes. Go to Settings > Connectors > Add Custom Connector, enter the Blotato MCP URL, and approve access via OAuth. See the setup guide: [MCP Setup](https://help.blotato.com/api/mcp/setup) *** ## How do I use Google Drive files as a source? Google Drive is not a supported source type in Blotato. You cannot paste a Google Drive link into "+ Add Source" on the Remix screen. Workaround based on file type: 1. For documents or articles: Open the file in Google Drive, copy the text, and add it as a "Text" source 2. For PDFs: Download the PDF from Google Drive, then upload it as a "PDF" source 3. For audio files: Download the audio from Google Drive, then upload it as an "Audio" source 4. For videos: If it is a YouTube video, paste the YouTube link directly (YouTube is a supported source type) Supported source types: Text, Articles/Websites, YouTube, TikTok, Audio/Podcasts, PDFs, and Perplexity AI. See: [Understanding Sources](https://help.blotato.com/start/sources) *** ## Trying to add a website but it's not working? Sometimes when you try to add a blog, article, or website as a new source, you'll see a message related to "enabling Javascript and cookies". This means Blotato's website scraper is unable to access the website due to its anti-scraping policies. I recommend this workaround: Copy and paste the article, website, or blog, then add it as a Text source. ## Why did I get charged during my free trial? During your free trial, you can add unlimited sources, remix unlimited posts, publish and schedule to 9 social platforms, and view the inspiration database of viral posts.\ ​\ However, your free trial has a limited amount of AI credits for AI image, video, and voice generation since it costs me money. If you click "Upgrade" during your free trial, your paid subscription will begin, and you will unlock all the credits for your plan. Also, the API is limited to paying users to prevent spam/abuse of people posting low-quality content. If you generated an API key, it will activate your paid subscription. *** ## I signed up for the free trial but I was still billed? Blotato free trial includes everything except API access. The API is limited to paying users to help reduce spammy content. Before you generate an API key, there is huge sign explaining this, PLUS a confirmation popup requiring you to confirm, which you clicked. It's also on the website at the top of the Pricing page: ​ ​ Alternatively, if you clicked the UPGRADE popup after running out of free trial credits, this will also convert your free trial to a paid subscription. ## My account shows "incomplete payment" but I already paid This happens when Stripe generates a second subscription or invoice that did not complete payment, even though your previous invoice is paid. 1. Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "View Billing Portal" 2. Check your INVOICE HISTORY for duplicate invoices in the same billing period 3. If you see a paid invoice and a separate open/unpaid invoice for the same amount, contact support through the in-app chat (orange circle in the bottom right corner) Do not retry payment on the open invoice until support confirms whether it is a duplicate. Blotato support can void the duplicate invoice and restore your access. *** ## Why does it say "Your subscription payment is past due" if I have a trial? The two most common reasons are: 1. You generated an API key, which activates your paid subscription immediately. Blotato free trial includes everything except API access. The API is limited to paying users to help reduce spammy content. Before you generate an API key, there is a large sign explaining this, plus a confirmation popup requiring you to confirm. 2. Your 7-day free trial has ended. To manage your subscription, go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "Open Billing Portal." More details: * [What's included in the Free Trial?](https://help.blotato.com/settings/billing-and-credits#whats-included-in-the-free-trial) * [Pricing](https://www.blotato.com/pricing) *** ## I don't see a prompt for my use case? You can import your own prompts in Blotato or request a custom prompt here: ## How do I use blotato to write long-form content? You can import your own prompts in Blotato or request a custom prompt here: ## How do I teach AI to use my voice? Edit existing prompts or import your own prompts to make the output sound more like you: [Make Output Sound Like You](https://help.blotato.com/tips-and-tricks/make-output-sound-like-you) *** ## How do I make my visuals match my brand voice? 1. Set up your brand kit in [Settings > My Brand](https://my.blotato.com/settings/brand) 2. Open the [Blotato AI Agent](https://my.blotato.com/remix-agent) and describe what you want 3. The AI Agent reads your Brand Kit and generates on-brand visuals and copy 4. Chat with the AI to refine -- ask for different colors, text changes, or style adjustments You can also create visuals directly in Claude Code and Antigravity: [Watch tutorial](https://youtu.be/3HVH2Iuplqo) For the full list of Brand Kit fields, see: [Brand Kit](https://help.blotato.com/settings/brand-kit) *** ## How do I set up my Brand Kit? 1. Go to [Settings > My Brand](https://my.blotato.com/settings/brand) 2. Fill in your brand name, website, business description, ideal customers, and posting topics 3. Optionally upload brand visuals (images) and brand documents (PDFs, slide decks) 4. Blotato uses this information when generating visuals (images, videos, carousels, infographics) Brand Kit only applies when using "Create Everything with AI Agent" -- not when selecting a specific template directly. For the full list of Brand Kit fields, see: [Brand Kit](https://help.blotato.com/settings/brand-kit) *** ## How do I control what people or style appear in my AI-generated videos? 1. Go to [Settings > My Brand](https://my.blotato.com/settings/brand) 2. In "Describe your ideal customers", describe the people you want featured in your content (e.g., "professional Black women in urban settings") 3. In "What do you post about?", include visual style direction alongside your topics 4. Upload reference images in "Brand Visuals" that match the look you want The AI Agent reads your Brand Kit before generating each scene. Use the [Blotato AI Agent](https://my.blotato.com/remix-agent) to create visuals with your Brand Kit applied. Brand Kit does not apply when selecting a specific template directly. For one-off adjustments, chat with the AI Agent to describe the changes you want, or open the video editor, click a GREEN clip, and edit the prompt directly. For full Brand Kit setup, see: [Brand Kit](https://help.blotato.com/settings/brand-kit) *** ## Instagram says "We restrict certain activity to protect our community" This error comes from Instagram, not Blotato. Instagram flagged your account or content based on risk/spam scores. To fix: 1. Reduce the number of hashtags in your caption 2. Shorten your caption length 3. Increase the time between posts (at least 30 minutes apart) 4. If none of the above works, post manually on Instagram for a few days to warm up your account This error is more common with new Instagram accounts or accounts that post frequently via third-party apps. See: [Error Reference](https://help.blotato.com/support/errors) *** ## Where do I find new features or release notes? Blotato does not have a changelog page. New features and release notes are published in the Blotato online community forum (coming this week). To stay updated: * Check in-app notifications when they appear * Browse the [Help Center](https://help.blotato.com) for updated documentation * Join the community forum for feature announcements *** ## Can I generate avatar videos or UGC-style videos in Blotato? Blotato does not offer native avatar or UGC video generation (e.g., providing a picture of a person wearing a specific outfit and having them talk). You have 2 options: 1. Use Blotato's Veo3 model to generate avatar-style videos with AI-generated characters. 2. Use avatar apps like HeyGen outside of Blotato, then use Blotato to schedule and publish the videos. See: [How do you use HeyGen with Blotato?](#how-do-you-use-heygen-with-blotato) *** ## How do you use HeyGen with Blotato? To use HeyGen with Blotato, you have 2 options:\ ​\ 1\. Make your avatar video in the Heygen web app, download the completed video, and attach it to your post in blotato, as shown in this screenshot: ![](https://2374509648-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FevfU9S4Nh53PiGflQLah%2Fuploads%2Fs4W0fexRmvCado6nynqM%2FScreenshot%202025-01-01%20at%207.05.13%E2%80%AFPM.png?alt=media\&token=2b147b8a-f7ae-4493-a7e1-04697a3d5f00)\ ​\ 2\. Use make.com to setup an automated flow to generate Heygen avatar videos, then post them to social media platforms automatically via blotato's API. Here is the step-by-step tutorial how to do this: ## How do I add a long link to a post? If you're adding a long link or URL to a post on short-text platforms like Twitter, Threads, or Bluesky, I recommend using a free link shortener, such as Bitly or Shorturl. I don’t have automatic link shortening as a feature in Blotato yet. ## What does the red "Disconnected" banner mean? The red "Disconnected" banner in the top-right corner of Blotato is a real-time connection notification. It means your browser's live connection to Blotato's servers was temporarily interrupted. Wait a few minutes -- Blotato automatically reconnects and the message disappears. If it persists, refresh the page (Ctrl/Cmd + Shift + R). This notification does not mean your social accounts are disconnected. Your social accounts, scheduled posts, and settings are unaffected. ## Do you have to fill out the text input box for Tiktok videos and Instagram Reels? You don't need to put text in the box, but I highly recommend putting an SEO optimized caption there. 35% of my weekly Tiktok traffic comes from search, so putting additional details in your video's description helps bring in new viewers over time. Here's an example caption from one of my tiktoks:\ ​\ """\ Top seven AI tools to build AI agent teams without coding required. These are all low-code platforms for building multi agents AI teams. As AI shifts towards more autonomy, it’ll be interesting to see if these platforms can evolve.\ ​\ \- what are the best low code platforms to build AI agents?\ \- top AI tools to build AI agent teams?\ \- recommended AI agent builder platforms for businesses?\ ​\ \#ai #artificialintelligence #aitools\ """ ## How many hashtags should I use? Use a maximum of 5 hashtags on Instagram, TikTok, and Facebook. More than 5 reduces your reach on these platforms. You don't need hashtags on other platforms. LinkedIn, Twitter, Threads, Bluesky, YouTube, and Pinterest do not benefit from hashtags and they are generally frowned upon. ## What does this error mean? "TikTok video is missing the subtitle track." \ Right now, Blotato can only analyze Tiktoks that have a subtitle track. Most Tiktok videos do have subtitle tracks, so I recommend trying with a different video. I will improve this in the future, so that Blotato automatically transcribes videos that don't have a subtitle track. ## How do I set a custom cover image for Instagram Reels? 1. Create your post with a video attached 2. On the publish screen, expand the advanced options 3. Add your cover image URL in the "Cover Image" field 4. Publish as usual The cover image must be a publicly accessible URL and under 8MB. For n8n / Make.com users, this field is in the advanced options of the Blotato Publish node. For REST API / MCP users, see: [Publish Post API Reference](https://help.blotato.com/api/publish-post) For TikTok cover images, see: [TikTok Custom Thumbnails](https://help.blotato.com/platforms/tiktok/faqs#how-do-i-set-a-custom-thumbnail-for-tiktok) ## Can you upload multiple photos? You can upload multiple photos to a social media post for several platforms (Facebook, Linkedin, etc.) ... BUT not a photo slideshow for Tiktok or Reels (see below). ## How do I make carousels or slideshows in Blotato? ### In Blotato Web App 1. Go to [Videos > New](https://my.blotato.com/videos/new) 2. Select a carousel or slideshow template (e.g., "Image Slideshow with Text Overlays") 3. Enter your prompt and click "Generate Video" for a quick AI-generated version **To use your own images:** 1. Click "Need more customization? Click to see advanced options" 2. For each slide, choose "Upload Image" from the Image Source dropdown 3. Upload your image (max 20MB) 4. Optionally add text overlay for each slide 5. Click "+ Add Slide" to add more slides 6. Click "Generate Video" when done ### In n8n or Make Use the Blotato CREATE VISUAL node to generate carousels and slideshows from templates: 1. Add a Blotato node and select "Visual" > "Create" 2. Select a template from the dropdown list 3. Keep default inputs and click Execute to instantly make a carousel 4. Update inputs one-by-one to customize 5. Check the [API Dashboard](https://my.blotato.com/api-dashboard) to see the JSON payload for each template Tip: Browse all available templates at to see how they work before building your automation. You can also upload a photo or image to TikTok. Make sure it's not PNG format, because TikTok's API does not support PNG. *** ## Can I post trial reels to Instagram? Instagram doesn't allow us to post Trial Reels via API yet. As soon as it's available, I will integrate it. ## How do you convert the SEO-optimized outline into a I'm using the SEO Optimized Article Outline Prompt. When I have the result, I would like to use the outline to create the blog content based on that outline. How can I do that? \ Simply copy/paste the SEO-optimized outline and add a new Text Source in Blotato. Then use a different prompt to write your full blog post. ## What does the "Include Sources" toggle button do? Enabling the "Include Sources?" toggle will append all your source links to the bottom of your post. If your source doesn't have a link (e.g. Text or Perplexity), then no link will be appended. ## What does this Tiktok error mean: "Error uploading images to Tiktok: The request post info is empty or incorrect"? Here's how to troubleshoot this error: 1. If posting an image, make sure it's in JPG format (not PNG) and the standard 9:16 aspect ratio. 2. If posting a video, make sure it's in MP4 format (not MOV) and the standard 9:16 aspect ratio. 3. Make sure you have text for the video caption. 4. Test posting to Tiktok with this sample video: *** ## Can I comment on posts with Blotato? / Does Blotato support commenting? No. Blotato does NOT have a commenting feature. Blotato is a publishing tool for scheduling and posting content only. Blotato does NOT support: * Commenting on posts (your own or others) * Replying to comments * Auto-commenting * Auto-DM or direct messaging * Engagement automation * Reading or managing comments If you need commenting or engagement automation, consider ManyChat for Instagram DM automation or PhantomBuster for LinkedIn (but it's risky). *** ## Does Blotato have analytics? How do I track views and engagement? Built-in analytics is on the roadmap. Blotato does not have engagement tracking yet. To track post performance (views, likes, comments, shares), use one of these options: 1. Check each platform's native analytics (Instagram Insights, TikTok Analytics, LinkedIn post analytics, YouTube Studio) 2. Use [Metricool](https://metricool.com) -- a dedicated social analytics dashboard that connects directly to your social accounts and pulls metrics 3. Use [Apify](https://apify.com) to scrape engagement data programmatically from social platforms These tools connect directly to your social accounts, not through Blotato. You do not need to "connect" them to Blotato. You can review what you posted in Blotato by going to [Published Posts](https://my.blotato.com/posts) in the left sidebar. *** ## Can I send clients a link to connect their social accounts? (Agency feature) This feature is planned for the Agency plan. Agencies will be able to send clients a simple authentication link to connect their social accounts to Blotato without the client needing to log into Blotato. This is an **agency feature**, not whitelabeling. Your clients connect their accounts to Blotato (the Blotato brand is visible). You manage their content through your Blotato dashboard. This is not available yet. For now, agencies have each client sign up for a separate Blotato account with a shared email address. See: [Can I manage multiple client accounts as an agency?](#can-i-manage-multiple-client-accounts-as-an-agency) *** ## Do you offer whitelabeling? No. Blotato does not offer whitelabeling, and there are no plans to add whitelabeling. **Whitelabeling** means rebranding Blotato as your own product with your own branding, logo, and domain. Your customers would never see the Blotato name. This is NOT supported. **Agency features** (managing client social accounts within Blotato) are different from whitelabeling and are planned for the Agency plan. See: [Can I send clients a link to connect their social accounts?](#can-i-send-clients-a-link-to-connect-their-social-accounts-agency-feature) If you need true whitelabeling (your own branded product), check out alternatives like Ayrshare. *** ## What IP address do posts come from? Posts originate from Blotato's cloud servers, not from your device or home network. Blotato uses official platform APIs with OAuth authentication. Social platforms identify your account through secure tokens, not IP addresses. ### Common concerns 1. **Posts come from a different country than me** * Platforms expect server-side posting. Location mismatch carries no penalty. 2. **Account risk or shadow bans from unfamiliar IPs** * Risk comes from content behavior and policy violations, not IP origin. 3. **Shared IP with other Blotato users** * Shared IPs are standard across SaaS tools that post content at scale (Buffer, Hootsuite, etc.). ### Why IP address does not matter * Blotato publishes through official, platform-approved API endpoints * Platforms recognize the authorized app, not a personal device * IP location does not affect reach, trust, or account safety * This works the same way as other scheduling tools like Buffer or Hootsuite *** ## Why do my Instagram Reels show on the main feed? Instagram defaults all Reels to appear on your main feed. This is Instagram's behavior, not a Blotato setting. In the Blotato web app, all video posts to Instagram are published as Reels. Instagram then shows them on your feed by default. If you are using the Blotato API, you can control this with the `shareToFeed` parameter in the Publish endpoint. See: [Publish Post API](https://help.blotato.com/api/publish-post) *** ## Does Blotato train on my uploaded content? No. Blotato does not train AI models on your uploaded images, videos, or text content. When you upload media or generate content, Blotato processes it to create your posts and videos. Your content is stored in your account and is not used to train, fine-tune, or improve any AI models. Blotato uses third-party AI providers (OpenAI, Anthropic, Flux, Kling, etc.) to generate images and videos. These providers have their own data handling policies. Blotato sends your prompts and Brand Kit settings to these providers for generation, but does not share your uploaded media files with them. *** ## What is AI Twin? AI Twin generates text content (captions, posts) in your writing style based on your Brand Kit and Brand Voice settings. It does not generate a talking-head video avatar of you. To create videos with an AI-generated voice narrating your content, use the "AI Video with AI Voice" template in [Videos > New](https://my.blotato.com/videos/new). This creates videos with AI voiceover (powered by ElevenLabs), not a visual avatar. For talking-head avatar videos, use a dedicated avatar tool like HeyGen or Synthesia, then upload the video to Blotato for publishing. See: [Does Blotato offer AI avatars or AI clones?](https://help.blotato.com/features/videos/faqs#does-blotato-offer-ai-avatars-or-ai-clones) *** ## When do you livestream? Check here for the latest schedule: [sabrina.dev/p/livestream](https://sabrina.dev/p/livestream)