Blotato Help
Blotato Help
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On this page
  • Don't know where to start?
  • Unable to connect your social account?
  • Unable to login?
  • Markdown (e.g. asterisks) appearing in your post?
  • How do you tag people in a post?
  • How do you find what you've created?
  • How do you sync content across devices (e.g. mobile, desktop)?
  • Is there a Blotato mobile app? How do I use Blotato on mobile?
  • How do I type emojis?
  • Do you support Facebook personal profiles or Facebook groups?
  • Unable to Post on Facebook?
  • How do you remove "Posted by Blotato" from Facebook post?
  • Trying to add a website but it's not working?
  • Why did I get charged during my free trial?
  • I don't see a prompt for my use case?
  • How do I use blotato to write long-form content?
  • How do you use HeyGen with Blotato?
  • How do I add a long link to a post?
  • What does the message "disconnected" mean?
  • Do you have to fill out the text input box for Tiktok videos and Instagram Reels?
  • What does this error mean? "TikTok video is missing the subtitle track."
  • Can you upload multiple photos?
  • Does Blotato support photo slideshows or carousels?
  • How do you convert the SEO-optimized outline into a
  • What does the "Include Sources" toggle button do?
  • What does this Tiktok error mean: "Error uploading images to Tiktok: The request post info is empty or incorrect"?
  1. Support

FAQs

PreviousGet SupportNextAI Videos

Last updated 1 month ago

Don't know where to start?

to make your first 5 posts in 3 minutes

to make your first faceless video.


Unable to connect your social account?

Follow these steps to troubleshoot your account connection:

  1. Open an incognito Chrome browser

  2. Log into your social account

  3. Log into blotato (https://my.blotato.com)

  4. Connect your social account to blotato


Unable to login?

Log in here:

Blotato uses magic link authentication, so there is no password.

Simply enter your email, then grab the verification code sent to your email.

There is no way to change or manage your password because Blotato does not use passwords.


Markdown (e.g. asterisks) appearing in your post?

Most social platforms do NOT support markdown.

You have 2 options to remove markdown from your post:

  1. Instruct the AI writing assistant to "remove markdown"

  2. Permanently disable markdown by going to Settings > Disable Markdown (toggle).


How do you tag people in a post?

Blotato currently doesn't support tagging people in a post. This is a future roadmap item.


How do you find what you've created?

You can find your videos here: https://my.blotato.com/videos

You can find your published posts here: https://my.blotato.com/published

You can find your draft posts here: https://my.blotato.com/remix


How do you sync content across devices (e.g. mobile, desktop)?

All drafts are automatically saved to Blotato's database, so that you can work on drafts on any device. You may need to refresh the page to see your latest drafts.


Is there a Blotato mobile app? How do I use Blotato on mobile?

Most of blotato is mobile-friendly, except for the new video editor.

Simply go to https://my.blotato.com in a mobile browser, like Chrome, Safari, or Brave.

I don't have plans to release a separate mobile app.


How do I type emojis?

In the Remix screen where you have draft posts, type a colon ":" and you should see the emoji picker.


Do you support Facebook personal profiles or Facebook groups?

Unfortunately, Facebook does NOT allow publishing to personal profiles or groups. If this ever changes, I'd happily integrate it!

Unable to Post on Facebook?

When you click "Publish", make sure you select which Facebook page you want to post to.

Fill out the dropdown "Facebook Page ID".

How do you remove "Posted by Blotato" from Facebook post?

The "Published by [App Name]" label appears on Facebook posts when they are published via any third-party app, rather than directly through Facebook. Unfortunately, Facebook does not allow you to remove this label because it is part of their transparency policy.


Trying to add a website but it's not working?

Sometimes when you try to add a blog, article, or website as a new source, you'll see a message related to "enabling Javascript and cookies". This means Blotato's website scraper is unable to access the website due to its anti-scraping policies.

I recommend this workaround:

Copy and paste the article, website, or blog, then add it as a Text source.

Why did I get charged during my free trial?

During your free trial, you can add unlimited sources, remix unlimited posts, publish and schedule to 9 social platforms, and view the inspiration database of viral posts. ​ ο»ΏHowever, your free trial has a limited amount of AI credits for AI image, video, and voice generation since it costs me money. If you click "Upgrade" during your free trial, your paid subscription will begin, and you will unlock all the credits for your plan.

Also, the API is limited to paying users to prevent spam/abuse of people posting low-quality content.

if you'd like to continue checking out rest of the app, I am happy to restart your subscription with a free trial. Please contact me: help@blotato.com

I don't see a prompt for my use case?

How do I use blotato to write long-form content?

How do you use HeyGen with Blotato?

To use HeyGen with Blotato, you have 2 options: ​ 1. Make your avatar video in the Heygen web app, download the completed video, and attach it to your post in blotato, as shown in this screenshot:

How do I add a long link to a post?

If you're adding a long link or URL to a post on short-text platforms like Twitter, Threads, or Bluesky, I recommend using a free link shortener, such as Bitly or Shorturl. I don’t have automatic link shortening as a feature in Blotato yet.

What does the message "disconnected" mean?

The notification "Disconnected" means that you should refresh the page, otherwise you may not get notifications, for example, when your faceless video is done. Most of the time, however, Blotato automatically reconnects and the message disappears, so you don't need to do anything.

Do you have to fill out the text input box for Tiktok videos and Instagram Reels?

You don't need to put text in the box, but I highly recommend putting an SEO optimized caption there. 35% of my weekly Tiktok traffic comes from search, so putting additional details in your video's description helps bring in new viewers over time. Here's an example caption from one of my tiktoks: ​ """ Top seven AI tools to build AI agent teams without coding required. These are all low-code platforms for building multi agents AI teams. As AI shifts towards more autonomy, it’ll be interesting to see if these platforms can evolve. ​ - what are the best low code platforms to build AI agents? - top AI tools to build AI agent teams? - recommended AI agent builder platforms for businesses? ​ #ai #artificialintelligence #aitools """

What does this error mean? "TikTok video is missing the subtitle track."

Right now, Blotato can only analyze Tiktoks that have a subtitle track. Most Tiktok videos do have subtitle tracks, so I recommend trying with a different video. I will improve this in the future, so that Blotato automatically transcribes videos that don't have a subtitle track.

Can you upload multiple photos?

You can upload multiple photos to a social media post for several platforms (Facebook, Linkedin, etc.)

... BUT not a photo slideshow for Tiktok or Reels (see below).

Does Blotato support photo slideshows or carousels?

Unfortunately, Blotato does NOT yet support:

  • carousels for Linkedin

  • photo slideshows for Tiktok and Instagram Reels

However, you can upload a photo or image to Tiktok. Just make sure it's *not* PNG format, because this format isn't supported by Tiktok's API.

How do you convert the SEO-optimized outline into a

I'm using the SEO Optimized Article Outline Prompt. When I have the result, I would like to use the outline to create the blog content based on that outline. How can I do that?

Simply copy/paste the SEO-optimized outline and add a new Text Source in Blotato.

Then use a different prompt to write your full blog post.

What does the "Include Sources" toggle button do?

Enabling the "Include Sources?" toggle will append all your source links to the bottom of your post.

If your source doesn't have a link (e.g. Text or Perplexity), then no link will be appended.

What does this Tiktok error mean: "Error uploading images to Tiktok: The request post info is empty or incorrect"?

Here's how to troubleshoot this error:

  1. If posting an image, make sure it's in JPG format (not PNG) and the standard 9:16 aspect ratio.

  2. If posting a video, make sure it's in MP4 format (not MOV) and the standard 9:16 aspect ratio.

  3. Make sure you have text for the video caption.

Magic link authentication is more secure than passwords because it eliminates the risk of choosing weak or reused passwords that can be phished or brute-forced. It relies on one-time, time-limited links sent to a verified email, reducing the overall attack surface and risk of compromised passwords.

You can import your own prompts in Blotato or request a custom prompt here:

You can import your own prompts in Blotato or request a custom prompt here:

​ 2. Use make.com to setup an automated flow to generate Heygen avatar videos, then post them to social media platforms automatically via blotato's API. Here is the step-by-step tutorial how to do this:

Test posting to Tiktok with this sample video:

🧠
πŸ’‘
Start here
Start here
my.blotato.com/login
https://docs.google.com/forms/d/e/1FAIpQLSfwExxTrpH4bgUwHrWep4smDRE3yUUQw7MnH6s61Ko9ztkJdA/viewform
https://docs.google.com/forms/d/e/1FAIpQLSfwExxTrpH4bgUwHrWep4smDRE3yUUQw7MnH6s61Ko9ztkJdA/viewform
https://database.blotato.io/storage/v1/object/public/public_media/4ddd33eb-e811-4ab5-93e1-2cd0b7e8fb3f/videogen-4c61a730-7eb2-47e9-a3a3-524740a1b877.mp4
https://www.sabrina.dev/p/your-100-automated-ai-clone-makes-talking-videos