FAQs
Don't know where to start?
Start here to make your first 5 posts in 3 minutes
Start here to make your first faceless video.
Unable to connect your social account?
Follow these steps to troubleshoot your account connection:
Open an incognito Chrome browser
Log into your social account
Log into blotato (https://my.blotato.com)
Connect your social account to blotato
Unable to login?
Log in here: my.blotato.com/login
Blotato uses magic link authentication, so there is no password.
Simply enter your email, then grab the verification code sent to your email.
There is no way to change or manage your password because Blotato does not use passwords.
Markdown (e.g. asterisks) appearing in your post?
Most social platforms do NOT support markdown.
You have 2 options to remove markdown from your post:
Instruct the AI writing assistant to "remove markdown"
Permanently disable markdown by going to Settings > Disable Markdown (toggle).
Do you support Facebook personal profiles or Facebook groups?
Unfortunately, Facebook does NOT allow publishing to personal profiles or groups. If this ever changes, I'd happily integrate it!
Unable to Post on Facebook?
When you click "Publish", make sure you select which Facebook page you want to post to.
Fill out the dropdown "Facebook Page ID".
Trying to add a website but it's not working?
Sometimes when you try to add a blog, article, or website as a new source, you'll see a message related to "enabling Javascript and cookies". This means Blotato's website scraper is unable to access the website due to its anti-scraping policies.
I recommend this workaround:
Copy and paste the article, website, or blog, then add it as a Text source.
Why did I get charged during my free trial?
If you tried to generate a faceless video, this will end your free trial and activate your subscription. Faceless video generation is only available to paying users due to the costs involved. There are 2 notices above and below the "Generate Draft Video" button, indicating this will happen.
if you'd like to continue checking out rest of the app, I am happy to restart your subscription with a free trial. Please contact me: help@blotato.com
I don't see a prompt for my use case?
You can import your own prompts in Blotato or request a custom prompt here: https://docs.google.com/forms/d/e/1FAIpQLSfwExxTrpH4bgUwHrWep4smDRE3yUUQw7MnH6s61Ko9ztkJdA/viewform
How do I use blotato to write long-form content?
You can import your own prompts in Blotato or request a custom prompt here: https://docs.google.com/forms/d/e/1FAIpQLSfwExxTrpH4bgUwHrWep4smDRE3yUUQw7MnH6s61Ko9ztkJdA/viewform
How do you use HeyGen with Blotato?
To use HeyGen with Blotato, you have 2 options: 1. Make your avatar video in the Heygen web app, download the completed video, and attach it to your post in blotato, as shown in this screenshot:
How do I add a long link to a post?
If you're adding a long link or URL to a post on short-text platforms like Twitter, Threads, or Bluesky, I recommend using a free link shortener, such as Bitly or Shorturl. I don’t have automatic link shortening as a feature in Blotato yet.
What does the message "disconnected" mean?
The notification "Disconnected" means that you should refresh the page, otherwise you may not get notifications, for example, when your faceless video is done. Most of the time, however, Blotato automatically reconnects and the message disappears, so you don't need to do anything.
Do you have to fill out the text input box for Tiktok videos and Instagram Reels?
You don't need to put text in the box, but I highly recommend putting an SEO optimized caption there. 35% of my weekly Tiktok traffic comes from search, so putting additional details in your video's description helps bring in new viewers over time. Here's an example caption from one of my tiktoks: """ Top seven AI tools to build AI agent teams without coding required. These are all low-code platforms for building multi agents AI teams. As AI shifts towards more autonomy, it’ll be interesting to see if these platforms can evolve. - what are the best low code platforms to build AI agents? - top AI tools to build AI agent teams? - recommended AI agent builder platforms for businesses? #ai #artificialintelligence #aitools """
What does this error mean? "TikTok video is missing the subtitle track."
Right now, Blotato can only analyze Tiktoks that have a subtitle track. Most Tiktok videos do have subtitle tracks, so I recommend trying with a different video. I will improve this in the future, so that Blotato automatically transcribes videos that don't have a subtitle track.
Can you upload multiple photos?
You can upload multiple photos to a social media post for several platforms (Facebook, Linkedin, etc.)
... BUT not a photo slideshow for Tiktok or Reels (see below).
Does Blotato support photo slideshows or carousels?
Unfortunately, Blotato does NOT yet support:
carousels for Linkedin
photo slideshows for Tiktok and Instagram Reels
However, you can upload a photo or image to Tiktok. Just make sure it's *not* PNG format, because this format isn't supported by Tiktok's API.
How do you convert the SEO-optimized outline into a
I'm using the SEO Optimized Article Outline Prompt. When I have the result, I would like to use the outline to create the blog content based on that outline. How can I do that?
Simply copy/paste the SEO-optimized outline and add a new Text Source in Blotato.
Then use a different prompt to write your full blog post.
What does the "Include Sources" toggle button do?
Enabling the "Include Sources?" toggle will append all your source links to the bottom of your post.
If your source doesn't have a link (e.g. Text or Perplexity), then no link will be appended.
What does this Tiktok error mean: "Error uploading images to Tiktok: The request post info is empty or incorrect"?
Here's how to troubleshoot this error:
If posting an image, make sure it's in JPG format (not PNG) and the standard 9:16 aspect ratio.
If posting a video, make sure it's in MP4 format (not MOV) and the standard 9:16 aspect ratio.
Make sure you have text for the video caption.
Test posting to Tiktok with this sample video: https://database.blotato.io/storage/v1/object/public/public_media/4ddd33eb-e811-4ab5-93e1-2cd0b7e8fb3f/videogen-4c61a730-7eb2-47e9-a3a3-524740a1b877.mp4
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