Troubleshooting
Last updated
Last updated
The most common errors I see are related to:
wrong API key or account IDs
invalid JSON (e.g. wrongly formatted)
invalid API request (e.g. wrong parameters)
invalid file format (e.g. wrong video dimensions)
you're on the free Creatomate plan and you need to upgrade to export correct video dimensions
Here's a step-by-step checkllist to troubleshoot your Make.com automation:
Check your Blotato API key, Account IDs, and Page IDs are correct
Check that the correct Account ID is connected and passed in every Publish API call
If you are publishing to a Facebook Page or Linkedin Company Page, you must also pass the Page ID, in addition to Account ID.
Check your "Failed" dashboard for additional context:
Verify that the JSON data in the HTTP Request contains the right parameters:
Ask ChatGPT to check if your JSON is valid.
Check it again with JSON Validator:
If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:
I recommend using ChatGPT to troubleshoot your JSON payload:
Ask ChatGPT to check if your JSON is valid.
If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:
I see a lot of errors related to uploading invalid video dimensions.
For example, if you're on the free Creatomate plan, you need to upgrade in order to export correct video dimensions.
As a sanity check, try uploading this video instead:
To preserve newlines in posts with multiple paragraphs, use the prebuilt Make module "Transform to JSON" and feed in your text. Then, update your HTTP request module: change text to use the resulting JSON string.
You'll need to change 2 steps:
In the CREATE HEYGEN VIDEO step, there is a setting to enable captions. Make sure it's turned on.
In the BLOTATO UPLOAD step, pass in video_url_caption from the GET VIDEO step. This will return the public URL of the captioned video. This simple switch will ensure that when you pass the video URL to the BLOTATO UPLOAD step, it includes the video version with captions.
Remember to test your workflow after making this change to make sure everything works as expected.
It's on my roadmap to add more customization options and templates for carousels/slideshows!
Right now, the only customization is the caption position (top, middle, bottom).
Check it again with JSON Validator:
