FAQs
Troubleshooting Make.com and n8n Automations
The most common errors I see are related to:
wrong API key or account IDs
invalid JSON (e.g. wrongly formatted)
invalid API request (e.g. wrong parameters)
invalid file format (e.g. wrong video dimensions)
you're on the free Creatomate plan and you need to upgrade to export correct video dimensions
Tip: Use the official Blotato Make module to avoid manually copying API keys and account IDs.
Here's a step-by-step checklist to troubleshoot your Make.com automation:
Check your Blotato API key, Account IDs, and Page IDs are correct
Check that the correct Account ID is connected and passed in every Publish API call
If you are publishing to a Facebook Page or Linkedin Company Page, you must also pass the Page ID, in addition to Account ID.
Check your "Failed" dashboard for additional context: https://my.blotato.com/failed
Verify that the JSON data in the HTTP Request contains the right parameters:
Ask ChatGPT to check if your JSON is valid.
Check it again with JSON Validator: https://jsonlint.com
If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:
Issues with JSON Request to Blotato API?
I recommend using ChatGPT to troubleshoot your JSON payload:
Ask ChatGPT to check if your JSON is valid.
Check it again with JSON Validator: https://jsonlint.com
If your JSON is valid, ask ChatGPT to compare your JSON to Blotato's API docs. Use this prompt:
Submitting Wrong Video Dimensions to API?
I see a lot of errors related to uploading invalid video dimensions.
For example, if you're on the free Creatomate plan, you need to upgrade in order to export correct video dimensions.
As a sanity check, try uploading this video instead:
How to Preserve Newlines in Multi-Paragraph Posts?
To preserve newlines in posts with multiple paragraphs, use the prebuilt Make module "Transform to JSON" and feed in your text. Then, update your HTTP request module: change text to use the resulting JSON string.
How do I get my Heygen avatar video with captions?
You'll need to change 2 steps:
In the CREATE HEYGEN VIDEO step, there is a setting to enable captions. Make sure it's turned on.
In the Blotato Publish step, pass the
video_url_captionfrom the GET VIDEO step into the mediaUrls parameter. This will use the video version with captions.
Remember to test your workflow after making this change to make sure everything works as expected.
How do you customize text styles in the carousel/slideshow?
It's on my roadmap to add more customization options and templates for carousels/slideshows!
Right now, the only customization is the caption position (top, middle, bottom).
How do you post a slideshow or carousel?
Using the official Blotato node, it's now super easy to post a slideshow or carousel. In your publishing node, update the Media URLs parameter - give it a comma separated list of URLs to be posted as a slideshow/carousel.
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