> For the complete documentation index, see [llms.txt](https://help.blotato.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blotato.com/support/faqs.md). # FAQs ## How do I get back to the main page? Click the Blotato logo in the top left corner from any screen. This takes you back to the home page. You can also use the left sidebar to navigate between sections (New post, Published, Calendar, Videos, Settings). The sidebar is collapsed by default and expands when you hover over it. *** ## Don't know where to start? 1. To make your first 5 posts, follow [Make Your First 5 Posts](/start/posts.md) 2. To make your first video or carousel, open the [Blotato AI Agent](https://my.blotato.com/agent) and describe what you want. The AI Agent uses your [Brand Kit](https://help.blotato.com/settings/brand-kit) for on-brand copywriting and visuals. You can chat with the AI to make changes to your visuals. 3. To use Blotato with Claude.ai, Claude Code, or other AI tools, start here: [MCP Server Setup](https://help.blotato.com/api/mcp) *** ## Where is the AI Agent screen? The AI Agent is in the left sidebar. The sidebar is collapsed by default -- hover over it to expand, then click "New post." You can also go directly to: [my.blotato.com/agent](https://my.blotato.com/agent) *** ## My screen is blank and only shows "What would you like to do?" / I can't see my calendar or settings Type anything into the prompt box and press Enter. This takes you into the full AI Agent. This screen is not broken or blank. The "What would you like to do?" screen is the AI Agent prompt screen, not an error. 1. Type anything into the prompt box, then press Enter. 2. You go straight into the full AI Agent at [my.blotato.com/agent](https://my.blotato.com/agent). 3. To reach Calendar, Videos, or Settings, hover over the left sidebar to expand it, or click the Blotato logo in the top left. *** ## The options from the tutorials don't exist / "New post" only opens a basic chat / I can't add media or generate an AI image The chat IS the starting point -- the AI Agent creates your posts from what you type. The other options appear once a draft exists, or live on other screens: 1. To write a post: type what you want to make into the chat and press Enter. The agent creates a draft post, which appears as a tab you edit directly. 2. To add media to a post: open the draft and click **Photo / Video**. 3. To generate AI images, carousels, or videos: go to [Videos](https://my.blotato.com/videos), click "Create New Video," and pick a template. Image templates (Quote Card, Infographic) make images instead of videos. 4. Wrong brand selected? Set up or edit your brands in [Brand Kit](https://my.blotato.com/settings/brand), then pick the brand you want on the draft. *** ## I click "New post" but the draft is blank and nothing generates from my context The pencil **New post** button creates a blank draft canvas for manual writing. Older tutorials call this button **+ Add Post**. It does not generate content from your selected context. To generate real drafts from your context, use the chat box instead: 1. Go to the [AI Agent](https://my.blotato.com/agent) 2. Confirm the context you want is toggled on in the left sidebar 3. Find the chat box at the bottom of the screen (placeholder text like "Write posts about...") 4. Type a prompt, for example: "Using my context, create one LinkedIn post and one Facebook post. Adapt each to the platform's style and length." 5. Press the send arrow Blotato generates one draft per platform from your selected context. Use **New post** when you want a blank draft. *** ## How do I go back to the old Blotato (the previous version where I paste source text and it makes up to 5 posts)? The older "remix" screen is still available. Two ways to reach it: 1. Click **View old remix screen** in the left sidebar of the [AI Agent](https://my.blotato.com/agent). This opens the previous version at [my.blotato.com/remix](https://my.blotato.com/remix), where you paste your source text and generate up to 5 posts. 2. To stay in the current version, click **CHAT** in the top-right corner and describe your posts to the Blotato AI Agent. The remix screen does not apply your [Brand Kit](/settings/brand-kit.md), so use the AI Agent for on-brand content. *** ## Blotato posts the same text to every platform — how do I get a different post for each social site? When you publish one draft to several platforms, Blotato sends that draft's text to each one. To get a separate post per social site, use one of these: 1. In the [AI Agent](https://my.blotato.com/agent), name the platforms in your prompt so Blotato generates one draft per platform. Example: "Using my context, create one LinkedIn post and one Facebook post. Adapt each to the platform's style and length." 2. Open a draft and use the **Chat** panel on the right to adapt or shorten the text for a specific platform. 3. To paste your idea and generate up to 5 posts at once, like the previous version, open the old remix screen at [my.blotato.com/remix](https://my.blotato.com/remix). Click **View old remix screen** in the left sidebar of the AI Agent to reach it. See [How do I go back to the old Blotato](#how-do-i-go-back-to-the-old-blotato-the-previous-version-where-i-paste-source-text-and-it-makes-up-to-5-posts). The remix screen does not apply your [Brand Kit](/settings/brand-kit.md). *** ## Where are my generated images and videos? All visuals you generate — images, carousels, videos, infographics, slideshows — are saved at [Videos](https://my.blotato.com/videos), regardless of how you created them (web app, API, or MCP). If you can't find a visual, go directly to [my.blotato.com/videos](https://my.blotato.com/videos) and look for your recent creations there. To download or publish a visual, click on it in the Videos library to open the editor. *** ## What are the AI Agents in Blotato? Blotato has two ways to create with AI: 1. **AI Agent** — the main agent at [my.blotato.com/agent](https://my.blotato.com/agent). Chat to write posts and captions and to create visuals, using your [Brand Kit](/settings/brand-kit.md). 2. **Video AI Agent** — generates AI videos and image carousels from templates. Go to [Videos > New](https://my.blotato.com/videos/new) and choose "Create Everything with AI Agent." *** ## My post shows "published" but does not appear on the platform Platforms sometimes delay surfacing new posts, or suppress them after accepting the upload. This is common when uploading video content. 1. Wait 10-15 minutes -- some platforms delay new posts before they appear in feeds 2. Check your [API Dashboard](https://my.blotato.com/api-dashboard) or [Published Posts](https://my.blotato.com/queue/calendar) for the post URL 3. Open the post URL directly -- if it returns a 404, the platform removed it after accepting the upload 4. If posts are consistently suppressed, reduce posting frequency and engage with your account organically for a few days If Blotato shows "published" with a valid post URL, the post was delivered to the platform. Removal or suppression after delivery is a platform-side action. *** ## My posts show CANCELED — are they failing? No. CANCELED is a post status, not a publishing failure. A post is marked canceled when its schedule was removed before it published: * The scheduled post was deleted from the calendar * The post was moved back to drafts * The schedule was removed via the API (`DELETE /v2/schedules/:id`) Nothing went wrong on the social platform. CANCELED is different from FAILED, which is a permanent publishing error. If you meant the post to go out, open it and schedule it again. *** ## Which social platforms does Blotato support? Is Substack supported? Blotato publishes and crossposts to: Instagram, TikTok, LinkedIn, Facebook, X (Twitter), Threads, Bluesky, Pinterest, and YouTube. This list is complete. Blotato does NOT publish to any other platform -- including **Reddit**, Snapchat, Lemon8, Mastodon, Google Business Profile, WhatsApp, or Telegram -- in the web app, the API, or via MCP/Cowork. If a platform is not in the supported list above, you cannot post to it from Blotato. (Sites like Reddit can still be used as research or content-idea sources, for example via RSS.app, but not as publishing destinations.) Substack is not a supported platform. You cannot crosspost to Substack from Blotato -- not in the web app, the API, or via MCP/Cowork. ### Unofficial workaround for Substack Notes Blotato does not officially support this method, and Substack does not officially allow automated posting, so you use it at your own risk. You build and run it yourself, outside Blotato. 1. Open Substack in your browser with Claude for Chrome 2. Post a Note on Substack manually 3. Ask Claude to reverse engineer the network request Substack sends when you post the Note 4. Replicate that request in your own automation tool, such as n8n 5. Send your Note content through that request to post programmatically For the account types supported per platform, see [Social Accounts](/settings/social-accounts.md). *** ## Can I add a blog or publish to WordPress? You cannot connect a blog or WordPress site as a social account in Blotato. The account connection flow is for social platforms only (Instagram, TikTok, LinkedIn, Facebook, X, Threads, Bluesky, Pinterest, and YouTube). To publish to a blog, WordPress, or any other custom destination, use the **webhook** publish target. Blotato sends your post data to a webhook URL you control, and your own automation receives it and posts to your blog. ### Using Blotato API (n8n / Make.com) 1. In the Publish Post node, set the target type to `webhook` 2. Set `url` to your webhook endpoint 3. Blotato sends the post content (text and media URLs) to that URL 4. Your workflow (n8n, Make, Zapier, or a custom endpoint) receives the data and publishes it to WordPress or your blogging platform See: [Publish Post -- Webhook target](/api/publish-post.md#webhook) *** ## How do I connect my social accounts? 1. Go to [Settings](https://my.blotato.com/settings) 2. Log into the social account you want to connect (in a separate tab) 3. Click the "Login with \[Platform]" button for your platform 4. Approve the permissions For platform-specific instructions and troubleshooting, see: [Connect Social Accounts](https://help.blotato.com/settings/social-accounts) *** ## When do posts publish immediately vs get scheduled? Posts publish **immediately** when: * No scheduling fields are provided (`scheduledTime` and `useNextFreeSlot` are both omitted) * `useNextFreeSlot: true` but no available slots exist in your calendar for that platform Posts get **scheduled** when: * `scheduledTime` is provided (exact time scheduling) * `useNextFreeSlot: true` and available slots exist **Priority order** (if both scheduling options are provided): 1. `scheduledTime` takes priority over `useNextFreeSlot` **Common mistake**: Setting `useNextFreeSlot: true` without setting up any schedule slots at [Schedule Slots](https://my.blotato.com/queue/slots). This causes immediate publishing because no slots are available. To schedule posts: 1. First create schedule slots at [Schedule Slots](https://my.blotato.com/queue/slots) 2. Then use `useNextFreeSlot: true` or provide a specific `scheduledTime` *** ## How do I create an Instagram Reel or TikTok video? There are two ways, depending on whether you already have a video or need Blotato to generate one. ### Option A: Post your own video Use this if you already filmed a video on your phone or have a video file ready. The easiest way is the [Blotato AI Agent](https://my.blotato.com/agent). Upload your video, describe what you want, and crosspost to multiple platforms in a few clicks. The AI Agent writes captions using your [Brand Kit](/settings/brand-kit.md) and lets you publish to all your platforms at once. You can also use the [AI Agent](https://my.blotato.com/agent) directly: 1. Add Context (your website, a text description, etc.) so Blotato generates relevant captions 2. Type a prompt naming the platforms you want 3. Press **Enter** 4. Edit the generated captions to match your voice 5. Click **Photo / Video** on the post 6. Upload your video file in MP4 format 7. Schedule or publish Note: You do not need to select "media type" or "Reel" anywhere. When you attach a video, Blotato automatically publishes it as a Reel. ### Option B: Generate a video with Blotato Use this if you want Blotato to create an AI video from a script or idea. 1. Open the [Blotato AI Agent](https://my.blotato.com/agent) and describe the video you want 2. The AI Agent generates your video using your [Brand Kit](/settings/brand-kit.md) for on-brand visuals and copywriting 3. Chat with the AI to make changes -- update text, swap images, change styles 4. For AI video with AI voice, ask the AI Agent for a video with voiceover 5. Click "Export Video" when done 6. Click "Create Post" to publish it as an Instagram Reel or TikTok video You can also create visuals directly in Claude Code and Antigravity: [Watch tutorial](https://youtu.be/3HVH2Iuplqo) *** ## How do I edit my video with prompts? Open the [Blotato AI Agent](https://my.blotato.com/agent) and chat with the AI to create or edit your visuals. The AI Agent uses your [Brand Kit](/settings/brand-kit.md) and lets you describe changes in plain language -- swap images, update text, change colors, or adjust the style. For manual editing in the video editor: 1. Open the video in the editor 2. Click any GREEN image or video clip 3. Update the prompt in the left panel to describe the new scene 4. Click "Generate" or "Regenerate" to remake that clip 5. Be specific in your prompts -- vague prompts give the AI too much freedom *** ## How do I add audio or music to my content? It depends on the content type: * In the Blotato video editor, click "Audio" in the left sidebar to upload your own music or sounds before exporting your video. See: [Custom Assets](/features/videos/custom-assets.md) * For AI-generated voiceover, select the 2nd template when creating a new video. This generates AI voice synced to each scene. See: [AI Voiceover & Captions](/features/videos/ai-voiceover-captions.md) * For TikTok slideshows via API, set `autoAddMusic: true` in the Publish node to add TikTok's recommended music (photo/slideshow posts only). * For Instagram Reels, if your video already has audio it will play when posted. To add a music track before posting, use the Blotato video editor. For single image posts and carousels, music cannot be added through Blotato — publish first, then add music in the Instagram app. * To add trending music to an existing video before posting, use the "Combine Clips and Apply Basic Edits" template. Pass your video and a music URL. See: [How do I add music to my video/reel before posting?](/features/videos/faqs.md#how-do-i-add-music-to-my-videoreel-before-posting) *** ## How do I add music to Instagram posts, reels, and carousels? **Reels:** If your video already has audio, it will play when posted. To add a music track before posting, use the Blotato video editor — click "Audio" in the left sidebar to upload a music file, then export the video with the audio included. **Single image posts and carousels:** Music cannot be added through Blotato. Publish your post first, then open it in the Instagram app and add music there. Note: TikTok supports auto-adding music via API with `autoAddMusic: true`. Instagram does not have an equivalent. *** ## If I post to Instagram through Blotato, will it also cross-post to Facebook automatically? Yes — if you have Instagram's native "Share to Facebook" setting enabled, posts made through Blotato will still be automatically cross-posted to Facebook by Instagram. This works because the cross-post happens at the Instagram platform level, not at the Blotato level. Blotato posts to Instagram via the API, and Instagram then applies your account's cross-posting settings just like it would for any other post. To enable or disable this: open the Instagram app → Profile → Settings → Account → Sharing to other apps → Facebook. If you want to post to both Instagram and Facebook independently (with different captions or formats), connect both accounts in Blotato and select each one when publishing. *** ## What uses credits and what doesn't? Credits are only used for AI-generated images and videos: Uses credits: * Generating AI images (text-to-image) * Generating AI video clips (image-to-video) Does NOT use credits: * AI voiceover generation * Publishing or scheduling posts * Adding context (YouTube, articles, text) * Generating text captions with AI * Uploading your own images or videos * Using the AI Agent On the free trial, you receive a limited number of AI credits. Each time you click "Generate" on an image or video, credits are spent -- even if you're testing. To check your balance, go to [Settings > Billing](https://my.blotato.com/settings/billing). For a full credit cost breakdown per model, see: [AI Video Credits](/features/videos/ai-video-credits.md) *** ## How do I buy more credits? AI credits pay for AI image and video generation. If you run low, buy more in two ways. **In the web app:** Go to **Settings > AI Credits and Usage > Buy More Credits**. Credit packs are $6.00 for 1000 credits. **Via the API or MCP:** Check your balance with `GET /v2/credits` (or the `blotato_get_credits` MCP tool), then buy with `POST /v2/credits` (or the `blotato_buy_credits` MCP tool). The API/MCP tool returns a Stripe Checkout link to open in a browser and complete payment. See the [Credits API](/api/credits.md). Purchased credits are non-transferable between accounts. For how credits work and per-plan monthly amounts, see [Billing & Credits](/settings/billing-and-credits.md). *** ## How do I upload my own video or image to schedule a post? The easiest way is the [Blotato AI Agent](https://my.blotato.com/agent). Upload your media, describe your post, and crosspost to multiple platforms in a few clicks. You can also upload directly in the [AI Agent](https://my.blotato.com/agent): 1. Open a draft or click **New post** to create a blank draft 2. Click **Photo / Video** on the draft 3. Upload your video or image file 4. Click the draft card 5. Select at least one social account in the **Schedule** panel 6. Choose **Now**, **Pick a time**, or **Next free slot time** 7. Click **Publish Now** or **Schedule** **Photo / Video** attaches your own media to a post. **Context** holds source material Blotato uses to generate draft content. Images and photos are not supported as Context. Supported context types: YouTube video, TikTok video, article/website URL, PDF, audio file, tweet/X post, raw text, and AI web research (Perplexity). *** ## Does Blotato have a media library where I can upload and reuse images or videos? No. Blotato does not have an official media library yet. Images and videos are attached to individual post drafts instead of stored in a reusable media library. To upload your own media: 1. Open the [AI Agent](https://my.blotato.com/agent). 2. Open a draft or click **New post**. 3. Click **Photo / Video** on the draft. 4. Upload your image or video file. The [Sources library](https://my.blotato.com/sources) stores saved context for AI Agent content generation. It is not a media library and does not store reusable post images or videos. *** ## How do I schedule many existing videos across my social accounts? ### Using Blotato Web App 1. Set your posting times in [Schedule Slots](https://my.blotato.com/queue/slots). 2. Open the [AI Agent](https://my.blotato.com/agent). 3. Click **New post**. 4. Click **Photo / Video**. 5. Upload one video. 6. Add the caption for the video. 7. Click the draft card. 8. Select the social accounts in the **Schedule** panel. 9. Select **Next free slot time** under **Scheduling for**. 10. Click **Schedule**. 11. Repeat the steps for each video. ### Using Blotato API (n8n / Make.com) 1. Give each video a public URL. 2. Use the [Media Upload flow](/api/publish-post/upload-media-v2-media.md) when a video needs a public URL. 3. Fetch your account IDs with [List Accounts](/api/accounts.md). 4. Submit one Publish Post request for each video and social account. 5. Put the video URL in `post.content.mediaUrls`. 6. Set `useNextFreeSlot` to `true` as a top-level field. 7. Poll each `postSubmissionId` with [Get Post Status](/api/publish-post/get-post.md). See: [Publish Post](/api/publish-post.md) *** ## No platforms show up when I try to schedule my post If you loaded a video and caption but no social platforms populate when you try to schedule, you are likely on a screen without the account selector. Reconnecting your social accounts will not fix this -- the accounts are connected, you are on the wrong screen. 1. Open the [Remix screen](https://my.blotato.com/remix) 2. You will see the option to select your social media accounts 3. Select the accounts you want, then schedule your post You can also publish from the [AI Agent](https://my.blotato.com/agent): open your draft post and select the social accounts on the post before scheduling. If no accounts appear on either screen, check [Settings > Social Accounts](https://my.blotato.com/settings) to confirm your accounts show as connected. If your accounts show as connected but no platforms appear on either screen, your browser is blocking the account selector. This happens when cookies or pop-ups are blocked, or a privacy extension is active -- especially if scheduling works on another device (like a phone or tablet) but not on your computer. 1. Allow cookies for blotato.com in your browser settings 2. Disable pop-up and ad blockers for the site 3. Try a different browser or an incognito window *** ## The Schedule button is grey and does not work If the Schedule button looks grey, disabled, or unclickable, the draft post is not open yet. The Schedule panel only appears after you open a draft post. 1. Click on the draft post you want to publish 2. The Schedule panel appears on the right side of the screen 3. Select your social accounts, then click Schedule to pick a time If the panel opens but no social platforms appear, see the FAQ above -- the accounts are connected, you are on a screen without the account selector. *** ## There is no option to select platforms when I generate posts / Clicking Post sends me back to the chat instead of the scheduler Platform selection in the [AI Agent](https://my.blotato.com/agent) happens in two places, neither of which is a separate "select platforms" step before generating: 1. When generating: name the platforms in your chat prompt. Example: "Using my context, create one LinkedIn post and one Facebook post." Blotato generates one draft per platform you ask for. 2. When scheduling: open the draft post. The Schedule panel appears on the right side of the screen -- select your social accounts there, then click Schedule. If clicking Post or Create Post returns you to the chat, the draft is not open yet. Click the draft post tab first, then use the Schedule panel on the right. *** ## How do I get AI to write a caption for my photo? You cannot upload a photo as Context. Context is for text-based content (YouTube links, articles, text, etc.). To get an AI-generated caption for your photo: 1. Go to the [AI Agent](https://my.blotato.com/agent) 2. Add text Context describing what the photo is about 3. Type your request in the chat box at the bottom of the screen to generate a draft post from your text 4. Click **Photo / Video** on the post to attach your photo 5. Edit the caption with Chat as needed *** ## Can I create content in both English and Spanish? Do I need to switch a language setting each time? Yes, you can create content in both languages. There is no language setting or toggle to switch. The output language follows your input: * AI videos: write your script in Spanish and Blotato generates the Spanish voiceover automatically. Spanish is fully supported. * Text posts: the AI Agent writes in whatever language you prompt it in. To publish to both audiences, create two separate posts (one per language) and cross-post each to the matching accounts. For example, publish the Spanish post to your Spanish YouTube channel and the English post to your English channel. You can connect more than one YouTube channel to Blotato. For the full list of supported languages, see [Translate languages](/tips-and-tricks/translate-languages.md). *** ## Stuck in onboarding? 1. Click "Reveal Full Week" 2. Wait for all 7 days of posts to be created 3. Click "Schedule Week" to enter the app *** ## What are the current plans and pricing? For the most up-to-date pricing and plan details, visit: [blotato.com/pricing](https://www.blotato.com/pricing) Blotato includes AI video generation, AI carousels, AI copywriting, scheduling, and publishing to all platforms. For comparison, [Buffer charges $83/month](https://buffer.com/pricing) for posting to 20 channels, and that covers scheduling and posting only -- no AI content creation, no video generation, no carousels. ![Buffer pricing for 20 channels](/files/J6xMVZ1mq36bkItsoCHm) *** ## How do I get the $50 Trustpilot review reward? Blotato sends a $50 gift card to customers who leave a review on Trustpilot. 1. Write a review for Blotato on Trustpilot 2. Reply in the in-app support chat to let the team know you left a review 3. Sabrina verifies your review and emails your $50 gift card Sabrina handles each reward personally, so allow a few business days for your gift card to arrive. If you already left a review and have not received your gift card, reply in the support chat with the name on your Trustpilot review and the email where you want the gift card sent. *** ## Can I schedule a call, Zoom meeting, or screen-share with the Blotato team? Blotato does not offer Zoom calls, phone calls, or live meetings with customers. All support happens in the in-app chat. The support team guides you step by step in chat instead. Describe what you are trying to do, and share screenshots or screen recordings of where you are stuck. You get the same walkthrough you would get on a call, in writing you keep. *** ## Do you offer done-for-you (DFY) setup? Can someone set up my account for me? Blotato does not offer done-for-you (DFY) setup or a managed onboarding service at this time. You set up and run your account yourself. To get started, follow these resources: 1. Watch Sabrina's YouTube tutorials, which walk through Blotato step by step: [Blotato walkthrough](https://www.youtube.com/watch?v=3HVH2Iuplqo) and [faceless AI videos](https://www.youtube.com/watch?v=mh4Z9U-oaps). 2. Begin with the [Blotato AI Agent](/start/posts.md) to create and schedule your first posts. 3. Message the support team in the in-app chat when you get stuck. The team guides you step by step in writing. See: [Can I schedule a call, Zoom meeting, or screen-share with the Blotato team?](#can-i-schedule-a-call-zoom-meeting-or-screen-share-with-the-blotato-team) *** ## How does the referral program work? / My referral wasn't credited Blotato's referral and affiliate program runs through Tolt. Referrals are tracked and approved automatically, not by hand in Blotato. 1. Share your referral link from your Tolt affiliate dashboard. 2. When someone signs up through your link and completes a paid subscription through Stripe, Tolt tracks the referral and credits you per the program's rules. 3. Commission approval and payout timing are managed in Tolt, so check your Tolt affiliate dashboard for status. A referral does not get credited if the referral link was not used, cookies were blocked, or the purchase did not go through the tracked checkout. If you believe a referral was missed, reply in the support chat with the referred customer's email so the team can check. *** ## How do I start my paid subscription? / How do I pay? You have 2 options to start your paid subscription: 1. Go to [Settings > API](https://my.blotato.com/settings/api) and generate an API key. This will activate your paid subscription. 2. Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "View Billing Portal" to manage your subscription. *** ## How do I change my plan? 1. Go to [Settings > Billing](https://my.blotato.com/settings/billing) 2. Click "View Billing Portal" 3. Click the purple "Update subscription" button 4. Select your new plan and confirm The same steps switch you between monthly and yearly billing. You do not need to cancel first. For more details, see [Billing & Credits](https://help.blotato.com/settings/billing-and-credits#how-do-i-change-my-plan) and [Is there a yearly plan?](https://help.blotato.com/settings/billing-and-credits#is-there-a-yearly-plan-how-do-i-switch-from-monthly-to-yearly) *** ## What are the posting limits per platform? For platform posting limits, see: These limits reduce spam. You will rarely exceed these limits. For example, I grew from 0 to 1M+ followers in 1 year without hitting any of these limits. Additional resources: * Growth Best Practices: * My personal Social Playbook (focused on thought leadership brand + tech startup): *** ## How many social accounts can I connect? The total number of connected social accounts depends on your plan: | Plan | Connected social accounts | | ------- | ------------------------- | | Starter | 20 | | Creator | 40 | | Agency | 100 | Facebook Pages and LinkedIn Pages count toward your total: * Facebook: Each Page counts towards your total. Your login itself does not count. * LinkedIn: Your profile and each connected company Page count toward your total You can connect multiple social accounts for the same platform, such as 3 Instagram accounts or 3 TikTok accounts. For the full list of plan limits, see [Plan Limits](/settings/billing-and-credits.md#plan-limits). For per-platform posting limits, see [Platform Posting Limits](https://help.blotato.com/settings/social-accounts#platform-posting-limits). *** ## How many scheduled posts can I have in my queue? The number of future-dated posts you can have scheduled at any one time depends on your plan: | Plan | Queued scheduled posts | | ------- | ---------------------- | | Starter | 200 | | Creator | 1,000 | | Agency | 3,000 | If you hit the limit, delete some upcoming posts from [Upcoming Posts](https://my.blotato.com/queue/calendar) or upgrade your plan. See: [Plan Limits](/settings/billing-and-credits.md#plan-limits) *** ## Can I bulk upload a CSV with my whole content calendar? Blotato has no native CSV import for the content calendar. You cannot upload a spreadsheet of captions, links, and dates directly in the web app. To bulk-schedule a month of posts from a spreadsheet, use the Blotato API with an automation tool: 1. Put your captions, media URLs, and dates in a Google Sheet or Airtable 2. In n8n or Make, add a Google Sheets (or Airtable) trigger to read each row 3. Map each row into the Blotato Publish Post node 4. Set `scheduledTime` per row for exact dates, or `useNextFreeSlot: true` to fill your calendar slots automatically See: [Cross-post to all platforms from one workflow](/blog/cross-post-all-platforms-one-workflow.md) and [Publish Post](/api/publish-post.md) *** ## How far in advance can I schedule posts? The scheduling horizon depends on your plan: * Starter: 9 months ahead * Creator: 1 year ahead * Agency: 2 years ahead If you try to schedule a post past your plan's horizon, Blotato returns an error. Pick a time within your plan's window or break longer campaigns into shorter batches. See: [Plan Limits](/settings/billing-and-credits.md#plan-limits) *** ## Can I send a post for approval before publishing? Blotato does not have a built-in approval-link feature in the web app. You have two options: ### Using Blotato Web App 1. Create your post and schedule it for a future time. 2. Review all scheduled posts in the **Upcoming Posts** screen ([my.blotato.com/queue/schedules](https://my.blotato.com/queue/schedules)). 3. To pause a post for edits, open the three-dot menu and choose **Move to Drafts**. 4. Publish or reschedule once you are satisfied. ### Using Blotato API (n8n / Make.com) Build an approval gate in your workflow: 1. Generate the post content. 2. Add a Slack or email notification step that sends the draft to your reviewer. 3. Wait for an approval signal, for example a webhook triggered by the reviewer. 4. Run the Publish step only after approval, using `scheduledTime` to publish at a set time. See: [Write and publish social posts with AI](/blog/use-ai-write-publish-social-media-posts.md) *** ## What is the maximum file size I can upload? Upload size depends on your plan: | Plan | Max media upload size | | ------- | --------------------- | | Starter | 400 MB | | Creator | 1 GB | | Agency | 1 GB | If your file is too large, compress or trim it, or upgrade your plan. See: [Plan Limits](/settings/billing-and-credits.md#plan-limits) *** ## Can I manage multiple client accounts as an agency? There are two ways to run multiple clients or brands in Blotato. Both are supported -- pick the one matching how separate you want each client to be. **Option 1 -- one Blotato account for all clients.** Connect every client's social accounts under your own Blotato login, up to your plan's connected-account limit: 20 social accounts on Starter, 40 on Creator, 100 on Agency. Every connected Facebook Page and every connected LinkedIn company Page counts toward this limit, so an agency running many client Pages reaches the cap faster than the client count suggests. See [Account Limits](/settings/social-accounts.md#account-limits). Each client authorizes their social account once in [Settings > Social Accounts](https://my.blotato.com/settings) -- use an incognito window logged into the client's social account so you connect the right profile. This is the setup the automation guide [Manage Multiple Accounts from One Automation](/blog/manage-multiple-accounts-brands-one-automation.md) builds on: one workflow posts to any number of client accounts. Keep in mind everything lives in one workspace -- there are no separate client logins, roles, or per-client permissions. **Option 2 -- one Blotato account per client.** Each client signs up for their own Blotato account with a shared email address so you log in and manage it. The client signs up, connects their social accounts, and you log in to manage their account. Use this when each client should have their own workspace, billing, and content history. A master agency account for managing all client subaccounts from one dashboard is not available yet, and there is no firm release date. *** ## How do I connect ChatGPT? You do not need to connect ChatGPT to Blotato. Blotato already integrates with ChatGPT under the hood. *** ## How do I connect multiple social accounts? / Connecting to the wrong account? You don't need to create multiple Blotato accounts -- connect all your social accounts under one Blotato login. You can connect up to **20** social accounts on the **Starter** plan, **40** on **Creator**, and **100** on **Agency**. Facebook Pages and LinkedIn company Pages also count towards this limit: * Facebook: Each Page counts as an independent social acccount (your Facebook login does not). * LinkedIn: Your profile plus each connected company Page count as independent social accounts. To connect an account, go to [Settings](https://my.blotato.com/settings) and click the **"Login with \[Platform]"** button. If you're connecting a second account for the same platform, look for a button with 3 dots to switch between accounts and select the correct one. If that doesn't work, or if it keeps auto-logging into the wrong account, use an incognito browser as a last resort: 1. Open an incognito Chrome browser 2. Log into the social account you want to connect 3. Go to [my.blotato.com/settings](https://my.blotato.com/settings) 4. Connect your social account See [Social accounts](/settings/social-accounts.md#account-limits) for full account limits. *** ## How do I reconnect a social account? / My social account expired Social platforms require you to reauthorize 3rd-party apps periodically for security. To reconnect your account: 1. Go to [Settings](https://my.blotato.com/settings) 2. Find the account you want to reconnect 3. Click the blue "Reconnect" button Only use "Login with \[Platform]" if you want to connect a new social account. If you have issues reconnecting, use an incognito Chrome browser, log into the social account first, then log into Blotato and reconnect. *** ## Unable to login? / I can't access my account Log in here: [my.blotato.com/login](https://my.blotato.com/login) Blotato uses magic link authentication, so there is no password. Simply enter your email, then grab the verification code sent to your email. Check the spelling of your email first: it must match your account email exactly, in all lowercase. A typo or capital letters is the most common reason login fails or your account looks empty. There is no way to change or manage your password because Blotato does not use passwords. ### I never receive the verification code email 1. Check your spam and junk folders. 2. Using a work or company email address? Corporate mail filters are the most common cause -- they silently block the verification email. Check your company's spam quarantine. 3. Make sure you are logging in at [my.blotato.com/login](https://my.blotato.com/login) with the exact email address on your Blotato account, spelled in all lowercase. 4. If the code still does not arrive, ask in the support chat to temporarily switch your account email to a personal address (for example Gmail). Support updates the email on your account so the code reaches you. Blotato works on any laptop or desktop computer, Mac or PC -- login problems come from the email delivery above, not from your device. :bulb: Magic link authentication is more secure than passwords because it eliminates the risk of choosing weak or reused passwords that can be phished or brute-forced. It relies on one-time, time-limited links sent to a verified email, reducing the overall attack surface and risk of compromised passwords. *** ## How do you update your email? 1. Log into Blotato with your current email 2. Go to [Profile](https://my.blotato.com/settings/profile) 3. Change your email to the new one and click "Update Email" 4. Blotato sends a verification code to your new email 5. Enter the verification code in the prompt that appears in Blotato The verification code is sent to the new email address, not the old one. Check your spam folder if you do not see it. The code expires after a few minutes -- if it expires, click "Update Email" again to get a new code. You must be logged in to make the change. If you are locked out of your account, submit a help request via the in-app support messenger (orange circle in the bottom right corner). *** ## I want to use Blotato with a different email. Do I lose my credits or content? Change the email on your existing account instead of creating a new one. This keeps your credits, videos, posts, and settings. 1. Log into Blotato with your current email 2. Go to [Profile](https://my.blotato.com/settings/profile) 3. Change your email to the new one and click "Update Email" 4. Enter the verification code sent to your new email Credits and content are tied to your account and do not transfer between separate accounts. If you cancel a subscription, your remaining credits are deleted, so creating a second account means starting fresh. Changing your email on your existing account avoids this. *** ## How do I log out of Blotato? To log out of Blotato, go to [Settings](https://my.blotato.com/settings), click Profile tab, and click Log Out button. *** ## Where do I find key Blotato pages? * [Settings](https://my.blotato.com/settings) * [AI Agent](https://my.blotato.com/agent) * [Videos Dashboard](https://my.blotato.com/videos) * [Create New Video](https://my.blotato.com/videos/new) * [Upcoming Posts Calendar](https://my.blotato.com/queue/schedules) * [API Dashboard](https://my.blotato.com/api-dashboard) * [Billing](https://my.blotato.com/settings/billing) * [API Keys](https://my.blotato.com/settings/api) * [Brand Kit](https://my.blotato.com/settings/brand) * [Profile](https://my.blotato.com/settings/profile) *** ## How do I add a first comment to a post? Blotato has a **First Comment** field for Instagram and Facebook. It auto-posts your comment right after the post publishes, whether you publish now or schedule for later. A common use is putting a link in the first comment instead of the caption. **Using the Blotato web app:** Open the Instagram or Facebook post options and fill in the **First Comment** field. **Using the Blotato API or MCP:** Set `target.firstComment` in [Publish Post](/api/publish-post.md), or pass `firstComment` to the `blotato_create_post` MCP tool. Facebook allows up to 8000 characters, Instagram up to 2200. First comments are not supported on Stories. For other platforms, add the comment after the post publishes: call [Post Comment](/api/comments.md#post-comment) (or the `blotato_post_comment` MCP tool) with the published post's ID, or open the post on the platform and comment manually. In n8n or Make, add a Post Comment step after your publish step. *** ## How do I delete my account? / How do I cancel my account? Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "Open Billing Portal" to cancel your subscription. There are no long-term commitments. You can cancel anytime. For more details, see: [Billing & Credits](https://help.blotato.com/settings/billing-and-credits#cancel-account) *** ## Can I pause or freeze my subscription instead of cancelling? Blotato does not have a pause or freeze feature. You have two choices: 1. Keep your subscription active to retain your credits, scheduled posts, and access. 2. Cancel from [Settings > Billing](https://my.blotato.com/settings/billing) > Open Billing Portal. Cancelling takes effect immediately and you lose: * All remaining AI credits. If you resubscribe, you start fresh with your plan's default credits. * All scheduled posts. They will not be published. If you only want a short break, keep your subscription rather than cancelling, because cancelling removes your remaining credits and scheduled posts. *** ## I cancelled my subscription but want to access my old videos After cancelling your subscription, Blotato shows a reactivation modal when you log in. You cannot access the app (including previously created videos, posts, and settings) without an active subscription. To regain access: 1. Go to [my.blotato.com/login](https://my.blotato.com/login) and log in 2. Click "Reactivate" on the subscription modal 3. Your old videos, posts, and settings will still be there Your content is not deleted when you cancel. It remains saved and will be available when you reactivate. *** ## Markdown (e.g. asterisks) appearing in your post? Most social platforms do NOT support markdown. You have 2 options to remove markdown from your post: 1. Instruct Chat to "remove markdown" 2. Permanently disable markdown by going to Settings > Disable Markdown (toggle). *** ## How do I add or tag collaborators to my Instagram post? > **Note:** Collaborators are supported on **single image posts and reels**. They are **not supported on carousels** (multi-image/video posts) - a carousel with collaborators will fail to publish. For a carousel, publish it first, then add the collaborator in the Instagram app. ### Using Blotato Web App 1. Create your Instagram post 2. Click SCHEDULE 3. Enter the collaborator handle in the Collaborators field (without the @ sign, e.g., "sabrina\_ramonov")
### Using n8n, Make, or API 1. Open the Instagram publish node 2. Click "Add Option" (n8n) or "Advanced Settings" (Make) 3. Select "Collaborators" 4. Enter the collaborator handle without the @ sign
*** ## Ideas for automating content? There are lots of content automation templates in the help section, combining Blotato with tools like n8n and Make.com: RSS.app is also useful for pulling content ideas from social platforms such as X, Reddit, Instagram, and TikTok. *** ## How do you find what you've created? You can find all your generated visuals (videos, images, carousels, infographics, and slideshows) here: . Click on any visual to open it in the editor. Click the red trash icon to delete one. You can find your published posts here: You can find your draft posts in the [AI Agent](https://my.blotato.com/agent) Some drafts open in the older [Remix screen](https://my.blotato.com/remix) instead. See [Why is my draft in the Remix screen and not the AI Agent?](#why-is-my-draft-in-the-remix-screen-and-not-the-ai-agent) You can find your scheduled and published posts in the Calendar: *** ## Why is my draft in the Remix screen and not the AI Agent? Some drafts open in the older Remix screen () instead of the new [AI Agent](https://my.blotato.com/agent). This happens when you: * Retry a failed post * Reschedule a post * Move a scheduled post back to drafts * Click "Create Post" in the video editor To find these drafts: 1. Open the [Remix screen](https://my.blotato.com/remix) 2. Look for your draft there Note: Blotato is phasing out the Remix screen. Routing every draft into the AI Agent screen is in progress. Until then, check the Remix screen when a draft is missing from the AI Agent. **TikTok drafts are the exception.** A TikTok post published as a draft does not appear in Blotato at all -- not in the AI Agent and not in the Remix screen. It lands in the **TikTok app's notifications** (often labeled "System Notifications"), shown as "Draft Video from Blotato." See [How Do I Access TikTok Drafts Published via Blotato?](/platforms/tiktok/faqs.md#how-do-i-access-tiktok-drafts-published-via-blotato). *** ## Why don't my drafts show up on my phone? / I made drafts on my laptop and they are not on my other device Drafts in the [AI Agent](https://my.blotato.com/agent) are tied to the browser where you created them. The AI Agent workspace (your session, drafts list, and context) is stored in that browser, so drafts made on your laptop will not appear when you log in on your phone or another computer. Refreshing or logging in again on the other device does not bring them over. What to do: 1. Finish and schedule a draft on the same device and browser where you created it 2. Once a post is scheduled or published, it is visible from any device in [Upcoming Posts](https://my.blotato.com/queue/schedules) and [Published Posts](https://my.blotato.com/published) The new AI Agent works best on desktop. Use your phone to review scheduled and published posts rather than to edit drafts. ## How do I clear or delete all my scheduled posts? 1. Go to [Upcoming Posts](https://my.blotato.com/queue/schedules) 2. Select the scheduled posts you want to remove 3. Click the red bulk delete button at the bottom of the screen 4. Confirm to delete them To delete a single post, click the three-dot menu on that post and click "Delete." See: [Content Calendar Tutorial](/features/content-calendar/tutorial.md#delete-scheduled-post) *** ## How do I reschedule a scheduled post? You can reschedule a post directly from your Calendar. From Upcoming Posts: 1. Go to [Upcoming Posts](https://my.blotato.com/queue/schedules) 2. Click the three-dot menu on the post 3. Click "Reschedule" 4. Pick a new date and time in the modal 5. Click "Save" From Calendar (BETA): 1. Go to [Calendar](https://my.blotato.com/queue/calendar) 2. Click on the scheduled post 3. Click "Reschedule" 4. Pick a new date and time in the modal 5. Click "Save" For more details on managing scheduled posts, see: [Content Calendar Setup](/start/calendar.md#managing-scheduled-posts) *** ## How do I move a scheduled post back to drafts? 1. Go to [Upcoming Posts](https://my.blotato.com/queue/calendar) 2. Select the scheduled post 3. Click the three-dot menu on the right 4. Click "Move to Drafts" 5. The post moves back to drafts, usually in the [AI Agent](https://my.blotato.com/agent) — some drafts open in the older [Remix screen](https://my.blotato.com/remix) instead, see [Why is my draft in the Remix screen and not the AI Agent?](#why-is-my-draft-in-the-remix-screen-and-not-the-ai-agent) 6. Edit the post or change its media from there Use this when you want to change a post's media or keep working on it before publishing. To reschedule without editing, use the Reschedule option instead. For more details on managing scheduled posts, see: [Content Calendar Setup](/start/calendar.md#managing-scheduled-posts) *** ## Where can I view my scheduled or upcoming posts? Check your content calendar here: *** ## I get "All selected platforms are already queued for publishing" This message means a post is already queued or publishing for those accounts, so Blotato blocks a second one to prevent a duplicate. What to do: 1. Wait for the current post to finish publishing. 2. Check [Upcoming Posts](https://my.blotato.com/queue/schedules), Published Posts, and [Failed Posts](https://my.blotato.com/failed) to confirm its status. 3. To post right now, select different accounts or platforms that are not already queued. If you already cleared Upcoming Posts and the message stays, check these causes in order: 1. [Failed Posts](https://my.blotato.com/failed): a post stuck in Failed Posts still counts as queued for the account. Delete anything there for the platforms you want to schedule to. 2. Stuck video processing: a post whose video is still rendering blocks the account until it finishes or fails. Open [Videos](https://my.blotato.com/videos) and look for anything in "processing" or "queueing" status. 3. Hard refresh the browser: press Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows). Closing and reopening the tab does not clear the state. 4. Reconnect the social account: if the error persists after the steps above, go to [Settings > Social Accounts](https://my.blotato.com/settings) and click the blue **Reconnect** button on the affected account. A stale account connection keeps the account stuck in a queued state even after everything else is cleared. *** ## My scheduled post keeps failing with a media fetch error, but I uploaded the video from my computer If you uploaded an MP4 directly (no external link) and the post fails repeatedly with an error like "Failed to fetch media URL" or a media parsing failure, the stored file reference is bad. Retrying the same post does not fix it. The reliable fix is to re-upload the video rather than retry: 1. Move the failed post back to Drafts. 2. Remove the current video and upload the MP4 again so it gets a clean file reference. 3. Reschedule the post. While you are at it, confirm the file is a standard MP4, is not corrupted, and is within your plan's upload size limit -- YouTube is stricter about video files. Media details: [Media](https://help.blotato.com/api/media) *** ## AI Agent FAQ ### How do I make a post if I only put text context? Follow [Make Your First 5 Posts](/start/posts.md). ### Where is the Save button? I only see "Publish" / I don't want to publish yet, I just want to save my work There is no separate Save button, and this is by design. All posts and videos are automatically saved as you edit. * Posts are saved as drafts in the [AI Agent](https://my.blotato.com/agent) * Videos are saved in [Videos](https://my.blotato.com/videos) To keep a finished post without publishing it right now, click Schedule and pick a future date instead of Publish. ### How do I create a new post when I still have a different one in drafts? / I have content open but want to post something else quickly All drafts are auto-saved. To create a new post while keeping your existing drafts: 1. Click **New post** in the [AI Agent](https://my.blotato.com/agent) to start a blank draft 2. To fill it with content, type a prompt in the chat box at the bottom of the screen -- Blotato generates from your toggled-on context 3. Your existing drafts remain saved and accessible as tabs *** ## How do you sync content across devices (e.g. mobile, desktop)? Content in the [AI Agent](https://my.blotato.com/agent) does NOT sync across devices: * **Context** (videos, articles, PDFs, text) is stored locally in your browser. If you switch from laptop to phone, re-add your context on the new device. * **Drafts** are tied to the browser where you created them. Drafts made on your laptop will not appear when you log in on your phone or another computer. See: [Why don't my drafts show up on my phone?](#why-dont-my-drafts-show-up-on-my-phone-i-made-drafts-on-my-laptop-and-they-are-not-on-my-other-device) Scheduled and published posts DO sync. Once you schedule or publish a post, it is visible from any device in [Upcoming Posts](https://my.blotato.com/queue/schedules) and [Published Posts](https://my.blotato.com/published). *** ## Is there a Blotato mobile app? How do I use Blotato on mobile? The new Blotato agent (the main screen where you create and publish posts) is meant for desktop and laptop, not mobile. The video editor is also not mobile-friendly. You can open in a mobile browser (Chrome, Safari, or Brave) to review [Upcoming Posts](https://my.blotato.com/queue/schedules) and [Published Posts](https://my.blotato.com/published). Create and edit your posts and videos on a desktop or laptop for the full workflow. AI Agent drafts are tied to the browser where you created them, so drafts made on your laptop will not appear on your phone. I don't have plans to release a separate mobile app. *** ## How do I type emojis? In the AI Agent where you have draft posts, type a colon ":" and you should see the emoji picker. *** ## Can I connect Dropbox, Google Drive, or other cloud storage? Blotato has no direct integration with Dropbox, Google Drive, or other cloud storage. You cannot connect them as an account or browse their files inside Blotato. You can still publish files you keep there: 1. Get a public direct file URL for the image or video (a link to the file itself, not a shared preview page). 2. Publish with that URL as your media. Pass it in the `mediaUrls` parameter when you use the API, or upload the file in the web app when you create a post. *** ## Where do I add my sources or context when creating a video or post? In the AI Agent, click the + button next to CONTEXT in the left sidebar to add a source. Supported context types are YouTube links, TikTok links, article and website URLs, PDFs, audio files, tweets and X posts, and text. The AI Agent uses them to generate your posts and videos. Your saved sources also have a dedicated page: the [Sources library](https://my.blotato.com/sources). Use this page to view and manage saved sources. To add a new source, open the [AI Agent](https://my.blotato.com/agent), click the + button next to CONTEXT, add the source, and select **Save Source?**. Older tutorial videos call this the Source screen. It lives in two places today: the Context section in the AI Agent at [my.blotato.com/agent](https://my.blotato.com/agent), and the [Sources library](https://my.blotato.com/sources). If the new post screen looks different from the tutorial, use either of these. *** ## How do I remix a YouTube video? (I saw a Remix button for a YouTube URL) Paste the YouTube URL as Context in the AI Agent, and Blotato remixes it into new posts and videos: 1. Open the [AI Agent](https://my.blotato.com/agent) 2. Click **+ Add Context** in the left sidebar 3. Choose **YouTube** and paste the video URL 4. Blotato extracts the content and generates on-brand drafts you edit and publish Older tutorial videos call this "remix a YouTube video." The button is now **+ Add Context** in the AI Agent. The **Remix** button on the Inspiration page is a separate feature for adapting existing posts in Blotato's Inspiration Database, not YouTube URLs. *** ## How do I add my own video (for example from CapCut) as a source or context? Context does not accept a direct video-file upload. To use your own edited video as a source the AI Agent generates from: 1. Upload your video to YouTube and set it to Unlisted. 2. Copy the YouTube link. 3. In the AI Agent, click the + button next to CONTEXT and paste the YouTube link. To publish your own finished video instead of using it as a source, you do not need YouTube. Open or create a post, click **Photo / Video**, and upload your video file. See: [Understanding Context](/start/sources.md) If you want to add your own video file, a suggested way is to add your video to YouTube as unlisted, then paste the YouTube URL as a source. *** ## Why does my Instagram Story post as a feed post instead of a Story? An Instagram Story accepts only one image or one video per post. If you attach multiple images to a Story, Blotato publishes them as a regular feed post instead. To post several Stories, create a separate post for each image or video and schedule them one at a time. *** ## Do you support Facebook personal profiles or Facebook groups? Unfortunately, Facebook does NOT allow publishing to personal profiles or groups. If this ever changes, I'd happily integrate it! ## Do you support Facebook Stories? Yes. When scheduling a Facebook post, select "Story" from the media type dropdown. Facebook stories require one video or image attachment. If more than one is provided, only the first is used and published. For API and MCP users, pass `"story"` as the `mediaType` in the target object. See the [Publish Post API reference](/api/publish-post.md) for details. ## Unable to Post on Facebook? When you click "Schedule", make sure you select which Facebook page you want to post to. Fill out the dropdown "Facebook Page ID".
## How do you remove "Posted by Blotato" from Facebook post? The "Published by \[App Name]" label appears on Facebook posts when they are published via any third-party app, rather than directly through Facebook. Unfortunately, Facebook does not allow you to remove this label because it is part of their transparency policy. *** ## How do I delete multiple scheduled posts at once? 1. Go to [Upcoming Posts](https://my.blotato.com/queue/calendar) 2. Select the posts you want to remove 3. Click the red bulk delete button at the bottom of the screen *** ## Do you support Google Business Profile? Blotato does not support Google Business Profile. Blotato publishes to Instagram, Facebook, TikTok, YouTube, LinkedIn, X (Twitter), Threads, Pinterest, and Bluesky. To send post content to another destination like Google Business Profile, use the [webhook publish target](/api/publish-post.md) with an automation tool (n8n, Make.com, or Zapier): Blotato sends the post data to your webhook, and your automation posts it to the destination. *** ## Does Blotato have dark mode? Not yet. Blotato does not have a dark mode option. The app uses a light theme only. *** ## Do you support Claude.ai, Claude Desktop, and Claude Cowork? Yes. Open **Customize > Connectors**, click the **+** button, then **Add custom connector**, enter the Blotato MCP URL, and approve access via OAuth. See the setup guide: [MCP Setup](/api/mcp/setup.md) *** ## Is there a Claude course with certification? Anthropic offers free official Claude courses with certificates at [Anthropic Academy](https://anthropic.skilljar.com/). Start there for a structured learning path with certification. For Blotato-specific workflows, follow Sabrina's tutorials: [Build an AI Social Media Manager with Claude Code](https://youtu.be/3HVH2Iuplqo) and the [Claude Cowork & Desktop setup tutorial](https://youtu.be/mh4Z9U-oaps). *** ## Where are the free Claude skills? / Where are the marketing skills? The 7 free Claude content skills are here: [Free Claude Skills](https://help.blotato.com/claude-skills/claude-skills) The 7 skills compose into one workflow: * **content-coach** — start here. Takes you from "I don't know what to post" to a scheduled post, and runs the others for you. * **brand-brief** — one-time setup that captures your business, customer, CTA, story, and voice. * **post-writer** — writes a graded, polished post about any topic. * **post-grader** — scores a draft and lists the top 3 fixes. * **post-scheduler** — ships the final post via Blotato. * **repurpose** — turns one blog post, newsletter, or transcript into a week of platform-native content. * **viral-hooks** — a library of 100 proven viral hook frameworks that opens every post with a tested hook. You install each skill once, then use it forever in Claude Code, Claude Desktop, and Claude Cowork. On day one you only need content-coach. It calls the others behind the scenes. *** ## Where are the 100 skills or 100 viral hooks I was promised when I subscribed? The promotion in the app refers to the free Claude skills bundle, which includes the **viral-hooks** skill: a library of **100 proven viral hook frameworks** grouped into 13 categories. Everything is here: * Download and install the skills: [Free Claude Skills](https://help.blotato.com/claude-skills/claude-skills) * Browse the hooks guide in the docs: [Hooks](https://help.blotato.com/tips-and-tricks/hooks) The skills do not appear inside your Blotato subscription dashboard. You install them once in Claude (Code, Desktop, claude.ai, or Cowork) and use them forever. Start with **content-coach**, and use **viral-hooks** to open any post with one of the 100 hook frameworks. *** ## Can I import my existing Instagram Reels or social posts as a content source? No. You cannot import your existing Instagram posts or Reels as a source for Blotato to learn from. Instagram is not a supported source type. Supported source types: YouTube video, TikTok video, X (tweet), article/website URL, PDF, audio file, raw text, and Perplexity AI research. A TikTok or X post URL works as a source, but an Instagram post or Reel URL does not. To shape on-brand output, set up your [Brand Kit](/settings/brand-kit.md) with your business description, audience, topics, and uploaded brand visuals and documents. *** ## How do I use Google Drive files as context? Google Drive is not a supported Context type in Blotato. You cannot paste a Google Drive link into "+ Add Context" in the AI Agent. Workaround based on file type: 1. For documents or articles: Open the file in Google Drive, copy the text, and add it as "Text" context 2. For PDFs: Download the PDF from Google Drive, then upload it as "PDF" context 3. For audio files: Download the audio from Google Drive, then upload it as "Audio" context 4. For videos: If it is a YouTube video, paste the YouTube link directly (YouTube is supported context) Supported context types: Text, Articles/Websites, YouTube, TikTok, Audio/Podcasts, PDFs, and Perplexity AI. See: [Understanding Context](/start/sources.md) *** ## How do I save a source or add to my Sources library? Save a source from the AI Agent, not from the Sources page directly: 1. Open the [AI Agent](https://my.blotato.com/agent). 2. In the left sidebar, click the source you want to keep. 3. Check the "Save Source?" box to save it to your [Sources library](https://my.blotato.com/sources). Repeat for each source you want to save. See: [Understanding Context](/start/sources.md#saving-sources-to-your-sources-library) *** ## Trying to add a website but it's not working? Sometimes when you try to add a blog, article, or website as new context, you'll see a message related to "enabling Javascript and cookies". This means Blotato's website scraper is unable to access the website due to its anti-scraping policies. I recommend this workaround: Copy and paste the article, website, or blog, then add it as Text context. ## Why did I get charged during my free trial? During your free trial, you can add unlimited context, create unlimited posts, publish and schedule to 9 social platforms, and view the inspiration database of viral posts.\ ​\ However, your free trial has a limited amount of AI credits for AI image, video, and voice generation since it costs me money. If you click "Upgrade" during your free trial, your paid subscription will begin, and you will unlock all the credits for your plan. Also, the API is limited to paying users to prevent spam/abuse of people posting low-quality content. If you generated an API key, it will activate your paid subscription. *** ## I signed up for the free trial but I was still billed? Blotato free trial includes everything except API access. The API is limited to paying users to help reduce spammy content. Before you generate an API key, there is huge sign explaining this, PLUS a confirmation popup requiring you to confirm, which you clicked. It's also on the website at the top of the Pricing page: ​ ​ Alternatively, if you clicked the UPGRADE popup after running out of free trial credits, this will also convert your free trial to a paid subscription. ## My account shows "incomplete payment" but I already paid This happens when Stripe generates a second subscription or invoice that did not complete payment, even though your previous invoice is paid. 1. Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "View Billing Portal" 2. Check your INVOICE HISTORY for duplicate invoices in the same billing period 3. If you see a paid invoice and a separate open/unpaid invoice for the same amount, contact support through the in-app chat (orange circle in the bottom right corner) Do not retry payment on the open invoice until support confirms whether it is a duplicate. Blotato support can void the duplicate invoice and restore your access. If you cannot sign in or the chat widget does not load, email with your account email and the charge date. ### It says "Your subscription setup is incomplete. Please complete the payment process to activate your subscription." This message means Stripe started your subscription but the payment itself never went through, so the subscription is stuck in an incomplete state. Having a payment method saved is not enough -- the charge must succeed. 1. Go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "Open Billing Portal" 2. Complete the pending payment there, or update your card and retry once 3. If the charge keeps failing with a valid card, contact your bank -- banks decline subscription charges, and only your bank sees the decline reason 4. Still stuck? Contact support in the in-app chat with your account email -- support clears the incomplete subscription so you subscribe cleanly. You can also create a fresh account with a different email and subscribe there **Already paid?** If your charge succeeded (your bank shows the money left, or the invoice shows Paid) and this message still appears, do not pay again and do not retry checkout -- another attempt bills you again for the same period. Stripe is trying to bill a stale Incomplete or Expired subscription on your account. Contact support in the in-app chat with your account email: support cancels the stale subscription and restarts your plan cleanly. Wait a minute after support confirms, then refresh the page. The sections below cover the matching symptoms. ### It says "Your subscription setup has expired" (status INCOMPLETE\_EXPIRED) but my invoice shows Paid You paid, the invoice shows Paid in the billing portal, but every login shows a "Your subscription setup has expired" modal and your subscription status reads INCOMPLETE\_EXPIRED. Your API key is also rejected while the account is in this state. This happens when the payment confirmation settles after Stripe's confirmation window (about 23 hours) closes — the subscription record expires even though the charge succeeded. Reactivating from the billing portal does not clear this state. Do not pay again. Contact support in the in-app chat with your account email: support cancels the expired Stripe subscription and restarts your plan cleanly. Wait a minute after support confirms, then refresh the page. ### My payment was deducted but Blotato says the transaction failed / I keep getting charged after canceling A related pattern: Stripe keeps trying to bill a previously Incomplete or Expired subscription on your account. This causes payments that show as failed even though money left your bank, repeated charge attempts after you canceled, or an account that stays locked after paying. Do not pay again -- another attempt lands on the same stale subscription. Contact support in the in-app chat and say your payment shows failed or you are still being charged. Support cancels the Incomplete or Expired Stripe subscription, then restarts your plan cleanly. If a duplicate payment went through, support refunds it. A stale Incomplete subscription also blocks plan changes. If the billing portal will not let you switch plans (for example from Creator to Starter) because your subscription shows Incomplete, contact support to cancel the incomplete subscription first. As a last resort, create a fresh account with a different email at [blotato.com/pricing](https://www.blotato.com/pricing) and select the plan you want there. *** ## Why does it say "Your subscription payment is past due" if I have a trial? The two most common reasons are: 1. You generated an API key, which activates your paid subscription immediately. Blotato free trial includes everything except API access. The API is limited to paying users to help reduce spammy content. Before you generate an API key, there is a large sign explaining this, plus a confirmation popup requiring you to confirm. 2. Your 7-day free trial has ended. To manage your subscription, go to [Settings > Billing](https://my.blotato.com/settings/billing) and click "Open Billing Portal." More details: * [What's included in the Free Trial?](https://help.blotato.com/settings/billing-and-credits#whats-included-in-the-free-trial) * [Pricing](https://www.blotato.com/pricing) *** ## I don't see a prompt for my use case? You can import your own prompts in Blotato or request a custom prompt here: ## How do I use blotato to write long-form content? You can import your own prompts in Blotato or request a custom prompt here: ## How do I teach AI to use my voice? Edit existing prompts or import your own prompts to make the output sound more like you: [Make Output Sound Like You](https://help.blotato.com/tips-and-tricks/make-output-sound-like-you) *** ## How do I make my visuals match my brand voice? 1. Set up your brand kit in [Settings > My Brand](https://my.blotato.com/settings/brand) 2. Open the [Blotato AI Agent](https://my.blotato.com/agent) and describe what you want 3. The AI Agent reads your Brand Kit and generates on-brand visuals and copy 4. Chat with the AI to refine -- ask for different colors, text changes, or style adjustments If you have more than one brand voice, select the one you want from the **Brand Voice** dropdown in the AI Agent before generating. See [Manage multiple brand voices](/tips-and-tricks/manage-multiple-brand-voices.md). You can also create visuals directly in Claude Code and Antigravity: [Watch tutorial](https://youtu.be/3HVH2Iuplqo) For the full list of Brand Kit fields, see: [Brand Kit](/settings/brand-kit.md) *** ## How do I set up my Brand Kit? 1. Go to [Settings > My Brand](https://my.blotato.com/settings/brand) 2. Fill in your brand name, website, business description, ideal customers, and posting topics 3. Optionally upload brand visuals (images) and brand documents (PDFs, slide decks) 4. Blotato uses this information when generating visuals (images, videos, carousels, infographics) Brand Kit only applies when using "Create Everything with AI Agent" -- not when selecting a specific template directly. For the full list of Brand Kit fields, see: [Brand Kit](/settings/brand-kit.md) *** ## How do I control what people or style appear in my AI-generated videos? 1. Go to [Settings > My Brand](https://my.blotato.com/settings/brand) 2. In "Describe your ideal customers", describe the people you want featured in your content (e.g., "professional Black women in urban settings") 3. In "What do you post about?", include visual style direction alongside your topics 4. Upload reference images in "Brand Visuals" that match the look you want The AI Agent reads your Brand Kit before generating each scene. Use the [Blotato AI Agent](https://my.blotato.com/agent) to create visuals with your Brand Kit applied. Brand Kit does not apply when selecting a specific template directly. For one-off adjustments, chat with the AI Agent to describe the changes you want, or open the video editor, click a GREEN clip, and edit the prompt directly. For full Brand Kit setup, see: [Brand Kit](/settings/brand-kit.md) *** ## Instagram says "We restrict certain activity to protect our community" This error comes from Instagram, not Blotato. Instagram flagged your account or content based on risk/spam scores. To fix: 1. Reduce the number of hashtags in your caption 2. Shorten your caption length 3. Increase the time between posts (at least 30 minutes apart) 4. If none of the above works, post manually on Instagram for a few days to warm up your account This error is more common with new Instagram accounts or accounts that post frequently via third-party apps. See: [Error Reference](/support/errors.md) *** ## Where do I find new features or release notes? Blotato does not have a changelog page. To stay updated: * Check in-app notifications when they appear * Browse the [Help Center](https://help.blotato.com) for updated documentation *** ## Can I generate avatar videos or UGC-style videos in Blotato? Blotato does not offer native avatar or UGC video generation (e.g., providing a picture of a person wearing a specific outfit and having them talk). You have 2 options: 1. Use Blotato's Veo3 model to generate avatar-style videos with AI-generated characters. 2. Use avatar apps like HeyGen outside of Blotato, then use Blotato to schedule and publish the videos. See: [How do you use HeyGen with Blotato?](#how-do-you-use-heygen-with-blotato) *** ## How do you use HeyGen with Blotato? To use HeyGen with Blotato, you have 2 options:\ ​\ 1\. Make your avatar video in the Heygen web app, download the completed video, and attach it to your post in blotato, as shown in this screenshot: ![](/files/ZInRWtohKgPe0lhOwI9s)\ ​\ 2\. Use make.com to setup an automated flow to generate Heygen avatar videos, then post them to social media platforms automatically via blotato's API. Here is the step-by-step tutorial how to do this: ## How do I add a long link to a post? If you're adding a long link or URL to a post on short-text platforms like Twitter, Threads, or Bluesky, I recommend using a free link shortener, such as Bitly or Shorturl. I don’t have automatic link shortening as a feature in Blotato yet. On Instagram and Facebook, put your link in the **First Comment** field instead of the caption. Blotato auto-posts it right after the post publishes. See [How do I add a first comment to a post?](#how-do-i-add-a-first-comment-to-a-post). ## What does the red "Disconnected" banner mean? If you **keep getting a "Disconnected" message** -- it appears constantly, or your connection keeps dropping -- this is the notification below, and it is **not** a social account problem. The red "Disconnected" banner in the top-right corner of Blotato is a real-time connection notification. It means your browser's live connection to Blotato's servers was temporarily interrupted. Wait a few minutes -- Blotato automatically reconnects and the message disappears. If it persists, refresh the page (Ctrl/Cmd + Shift + R). This notification does not mean your social accounts are disconnected. Your social accounts, scheduled posts, and settings are unaffected. ## Do you have to fill out the text input box for Tiktok videos and Instagram Reels? You don't need to put text in the box, but I highly recommend putting an SEO optimized caption there. 35% of my weekly Tiktok traffic comes from search, so putting additional details in your video's description helps bring in new viewers over time. Here's an example caption from one of my tiktoks:\ ​\ """\ Top seven AI tools to build AI agent teams without coding required. These are all low-code platforms for building multi agents AI teams. As AI shifts towards more autonomy, it’ll be interesting to see if these platforms can evolve.\ ​\ \- what are the best low code platforms to build AI agents?\ \- top AI tools to build AI agent teams?\ \- recommended AI agent builder platforms for businesses?\ ​\ \#ai #artificialintelligence #aitools\ """ ## How many hashtags should I use? Use a maximum of 5 hashtags on Instagram, TikTok, and Facebook. More than 5 reduces your reach on these platforms. You don't need hashtags on other platforms. LinkedIn, Twitter, Threads, Bluesky, YouTube, and Pinterest do not benefit from hashtags and they are generally frowned upon. ## What does this error mean? "TikTok video is missing the subtitle track." \ Right now, Blotato can only analyze Tiktoks that have a subtitle track. Most Tiktok videos do have subtitle tracks, so I recommend trying with a different video. I will improve this in the future, so that Blotato automatically transcribes videos that don't have a subtitle track. ## How do I set a custom cover image for Instagram Reels? 1. Create your post with a video attached 2. On the publish screen, expand the advanced options 3. Add your cover image URL in the "Cover Image" field 4. Publish as usual The cover image must be a publicly accessible URL and under 8MB. For n8n / Make.com users, this field is in the advanced options of the Blotato Publish node. For REST API / MCP users, see: [Publish Post API Reference](/api/publish-post.md) For TikTok cover images, see: [TikTok Custom Thumbnails](/platforms/tiktok/faqs.md#how-do-i-set-a-custom-thumbnail-for-tiktok) ## Can you upload multiple photos? You can upload multiple photos to a social media post for several platforms (Facebook, Linkedin, etc.) ... BUT not a photo slideshow for Tiktok or Reels (see below). ## How do I make carousels or slideshows in Blotato? ### In Blotato Web App 1. Go to [Videos > New](https://my.blotato.com/videos/new) 2. Select a carousel or slideshow template (e.g., "Image Slideshow with Text Overlays") 3. Enter your prompt and click "Generate Video" for a quick AI-generated version **To use your own images:** 1. Click "Need more customization? Click to see advanced options" 2. For each slide, choose "Upload Image" from the Image Source dropdown 3. Upload your image (max 20MB) 4. Optionally add text overlay for each slide 5. Click "+ Add Slide" to add more slides 6. Click "Generate Video" when done ### In n8n or Make Use the Blotato CREATE VISUAL node to generate carousels and slideshows from templates: 1. Add a Blotato node and select "Visual" > "Create" 2. Select a template from the dropdown list 3. Keep default inputs and click Execute to instantly make a carousel 4. Update inputs one-by-one to customize 5. Check the [API Dashboard](https://my.blotato.com/api-dashboard) to see the JSON payload for each template Tip: Browse all available templates at to see how they work before building your automation. You can also upload a photo or image to TikTok. Make sure it's not PNG format, because TikTok's API does not support PNG. *** ## Can I post trial reels to Instagram? Yes. Trial reels are shared with non-followers first, letting you test content before promoting it to your followers. ### Using Blotato Web App 1. Create your post and attach a video 2. Select Instagram as the platform 3. On the scheduling screen, look for the "Trial Reel" option 4. Choose your graduation strategy: * Manual: You decide when to promote the reel to your followers * Auto (performance-based): Instagram promotes the reel based on performance 5. Schedule or publish the post ### Using Blotato API (n8n / Make.com) 1. Set `target.targetType` to `"instagram"` and `target.mediaType` to `"reel"` 2. Add the `target.trial` object with a `graduationStrategy`: * `"MANUAL"` -- you manually promote the reel to followers * `"SS_PERFORMANCE"` -- Instagram auto-promotes based on performance 3. Submit the post Example: ```json { "post": { "accountId": "98434", "content": { "text": "Testing this with new audiences first", "mediaUrls": ["https://example.com/video.mp4"], "platform": "instagram" }, "target": { "targetType": "instagram", "mediaType": "reel", "trial": { "graduationStrategy": "SS_PERFORMANCE" } } } } ``` Trial reels only apply to Instagram Reels (video posts). They have no effect on image posts or stories. See: [Publish Post API](/api/publish-post.md) ## How do you convert the SEO-optimized outline into a I'm using the SEO Optimized Article Outline Prompt. When I have the result, I would like to use the outline to create the blog content based on that outline. How can I do that? \ Simply copy/paste the SEO-optimized outline and add new Text context in Blotato. Then use a different prompt to write your full blog post. ## What does the "Include Sources" toggle button do? Enabling the "Include Sources?" toggle will append all your source links to the bottom of your post. If your source doesn't have a link (e.g. Text or Perplexity), then no link will be appended. ## What does this Tiktok error mean: "Error uploading images to Tiktok: The request post info is empty or incorrect"? Here's how to troubleshoot this error: 1. If posting an image, make sure it's in JPG format (not PNG) and the standard 9:16 aspect ratio. 2. If posting a video, make sure it's in MP4 format (not MOV) and the standard 9:16 aspect ratio. 3. Make sure you have text for the video caption. 4. Test posting to Tiktok with this sample video: *** ## Can I comment on posts with Blotato? / Does Blotato support commenting? Yes, for Instagram and Facebook. Blotato reads and posts comments on your published Instagram and Facebook Page posts through the [Comments API](/api/comments.md) and the [MCP tools](/api/mcp/tools.md). You can: * Read the comments on your published Instagram and Facebook posts, including audience replies and your own. * Post a top-level comment on your published Instagram and Facebook posts. * Reply to a top-level comment on your published Instagram and Facebook posts. You can also auto-post a **first comment** on your Instagram and Facebook posts when you publish, set through the web app, API, or MCP. A common use is putting a link in the first comment. See [How do I add a first comment to a post?](#how-do-i-add-a-first-comment-to-a-post). To answer commenters automatically, set up a [DM automation](/features/dm-automations.md). When someone comments a keyword on your Instagram or Facebook post, Blotato sends them a direct message. Blotato does NOT support: * Comments on unsupported platforms (Twitter/X, TikTok, LinkedIn, Pinterest, Threads, Bluesky, YouTube). * Commenting on other people's posts. * Replies to replies. You can reply to a top-level comment, but not to a reply. * Automated public reply bots posting comments back to your audience at scale. * Cold direct messaging to people who never contacted you. For LinkedIn engagement automation, Blotato has no equivalent. PhantomBuster covers it (but it's risky). *** ## Can I read or send direct messages (DMs) with Blotato? Yes, for Instagram and Facebook. Blotato reads and sends direct messages on your Instagram account and Facebook Page through the [Messages API](/api/messages.md) and the [MCP tools](/api/mcp/tools.md). You can: * Read your conversations and messages. * Reply to people who already have a conversation with you. * Send a private reply to a comment on your posts. * Reply automatically with a [DM automation](/features/dm-automations.md) when someone comments on your post or messages you. Blotato does NOT support: * Messaging on platforms other than Instagram and Facebook. * Cold outreach to people who have not engaged with you first. The social platform limits who you can message and when. You reply within a 24-hour window after someone messages you, or send a private reply to their comment. Sending a message to a new person counts toward your plan's monthly active-contacts limit. See [Messages API](/api/messages.md). *** ## Why don't the buttons show up in my DM automation message? Instagram shows DM buttons in the Instagram mobile app only. Someone reading your message on instagram.com in a desktop browser sees the text with no buttons under it. Instagram sets this behavior, not Blotato. To work around this, you can paste the same URL into the message text instead. Use a button or a plain-text URL, not both. A message carrying both leaves the URL unclickable on desktop, so a desktop reader ends up with no working link at all. * If your audience reads mostly on mobile, keep the link button. * If your audience reads mostly on desktop, remove the button and put the URL in the message text instead. See [DM Automations](/features/dm-automations.md#write-the-message). *** ## Does Blotato have a built-in CRM or lead capture? Can I connect my CRM (like Follow Up Boss)? No. Blotato is a publishing and scheduling tool, not a CRM. It does not capture leads from social media DMs or comments. There is no direct CRM integration, but you have two options: * Use Zapier or Make.com to connect your social media DMs, comments, or lead forms directly to your CRM (for example, Follow Up Boss). The automation tool handles lead capture, and Blotato handles publishing. * To notify your CRM or any custom system when a post publishes, use Blotato's **webhook** publish target. See [Publish Post -- Webhook target](/api/publish-post.md#webhook). *** ## Can you add analytics to the dashboard so I can measure my metrics? Is there an analytics dashboard? Analytics already exists in Blotato, so you do not need to request it as a new feature. Go to [Published](https://my.blotato.com/published) to see each published post with its metrics (views, likes, comments, shares, reach, watch time, and more) on 8 platforms: X (Twitter), Instagram, Facebook, Threads, Bluesky, TikTok, YouTube, and Pinterest. Analytics for LinkedIn are not available yet. Analytics is included on all paid plans. The **Top Performing** tab ranks your best posts by views, likes, comments, or reach. For the full breakdown and the API endpoints, see [Does Blotato have analytics?](#does-blotato-have-analytics-how-do-i-track-views-and-engagement) below. *** ## Does Blotato have analytics? How do I track views and engagement? Yes. Blotato tracks engagement analytics (views, likes, comments, shares, reach, watch time, and more) for your published posts on 8 platforms: X (Twitter), Instagram, Facebook, Threads, Bluesky, TikTok, YouTube, and Pinterest. Analytics for LinkedIn are not available yet. It is available on all paid plans. In the web app: 1. Go to [Published](https://my.blotato.com/published). 2. The **All** tab shows each published post with its metrics. 3. The **Top Performing** tab ranks your best posts by views, likes, comments, or reach. Via the API: 1. [List Top Performing Posts](/api/analytics.md) (`GET /v2/analytics`) returns your best posts ranked by likes, comments, views, or reach. 2. [Get Post Analytics](/api/analytics.md) (`GET /v2/posts/{id}/analytics`) returns metrics and snapshot history for a single published post. See the [Analytics API reference](/api/analytics.md) for the full list of metrics and examples. Fair usage limits may apply in the future. *** ## Why don't my YouTube or TikTok analytics show? Are they coming? YouTube and TikTok analytics are supported. Analytics track engagement for 8 platforms: X (Twitter), Instagram, Facebook, Threads, Bluesky, TikTok, YouTube, and Pinterest. Only **LinkedIn is not available yet**. If your Instagram or Facebook stats appear but your YouTube or TikTok stats do not, the usual causes are: the post published before analytics support existed for that platform (older posts do not backfill), the first collection checkpoint has not passed yet, or the account was connected before analytics launched and needs to be reconnected in [Settings](https://my.blotato.com/settings) to grant analytics permissions. For LinkedIn, use LinkedIn's native analytics for now. Blotato is adding more platforms over time. *** ## Why do my analytics show "not available" or no data yet? Analytics are collected on a delay and under specific conditions: 1. Analytics need a paid plan. On the free trial, or if your plan does not include analytics, posts show "Analytics not available." 2. Data is not instant. Blotato collects the first metrics on a schedule after a post publishes (around 2 hours on Creator and Agency, up to 1 day on Starter), then again at later checkpoints. A post published minutes ago shows no metrics until the first checkpoint passes. 3. Analytics exist only for posts published while analytics was active on your account. Older posts do not backfill. 4. Your connected account must be valid. If the social account is disconnected or its token expired, Blotato stops collecting. Reconnect the account in [Settings](https://my.blotato.com/settings) with the blue "Reconnect" button. 5. **Reconnect accounts connected before analytics launched.** Analytics is a new feature that needs updated permissions. If you connected a social account before analytics was added and its posts stay stuck on "Analytics pending," reconnect that account in [Settings](https://my.blotato.com/settings) to grant the new analytics permissions. This is the most common reason an Instagram or Facebook post shows "pending" for days on a paid plan. If you already reconnected, no further action is needed. The first batch of metrics appears within 24-48 hours of reconnecting. 6. Instagram analytics require a Business or Creator account connected through Facebook, the same requirement as Instagram publishing. 7. Analytics for LinkedIn are not available yet, so LinkedIn posts will not show metrics. Analytics work for X (Twitter), Instagram, Facebook, Threads, Bluesky, TikTok, YouTube, and Pinterest. LinkedIn is not available yet. *** ## Which analytics metrics does my plan include? Your plan sets the depth of metrics Blotato returns. **Creator and Agency** return every metric Blotato collects, including video-depth metrics, breakdowns by reaction type, and rate metrics. **Starter** returns 25 metrics: 1. All 17 common metrics: views, impressions, reach, likes, comments, replies, shares, saves, clicks, follows, plays, profile visits, profile activity, navigations, total interactions, total watch time, and average watch time. 2. Twitter/X: retweets and quote tweets. 3. Bluesky: reposts and quote posts. 4. Threads: reposts and quote posts. 5. LinkedIn: first-level comments. 6. Pinterest: reactions. See the [Analytics Metrics Reference](/api/analytics/analytics-metrics.md) for the field-level list. *** ## How often do analytics refresh? Blotato does not refresh analytics continuously. It collects a snapshot of each post's metrics at fixed checkpoints, measured from when the post publishes. The number of checkpoints depends on your plan. Starter: * 1 day after publish * 7 days after publish Creator: * 2 hours after publish * 1 day after publish * 7 days after publish * 30 days after publish Agency: * 2 hours after publish * 6 hours after publish * 1 day after publish * 7 days after publish * 14 days after publish * 30 days after publish * 90 days after publish Each checkpoint adds a small random delay to spread out collection, so exact timing varies by a few minutes to a few hours. The Published page and the API return the latest snapshot Blotato collected. They do not pull live data from the social platform. Posts that spike early can receive extra checkpoints beyond your plan's schedule. *** ## Why is my YouTube view count in Blotato lower than on YouTube? Blotato and the YouTube watch page count views differently, so the two numbers never match exactly. Blotato reads lower. **The watch page count** updates in near real time and includes views YouTube has not validated yet. **Blotato's count** comes from the YouTube Analytics API, which reports only finalized views. YouTube filters out spam and invalid playback traffic, then batch-processes what remains. To confirm this yourself, open YouTube Studio: 1. The **realtime** card matches the watch page 2. The **Analytics** tab matches what Blotato reports Blotato requests metrics for the video's full lifetime, from its publish date through today. YouTube has not finalized the most recent days yet, so those days contribute partially or not at all. The gap is widest on a new video and narrows at each later checkpoint as YouTube finalizes more data. One video at one moment: 12.7K on the watch page, 11K through Blotato. The Blotato number rises at later checkpoints. Gap size varies by video. Two separate delays stack here: * YouTube's validation delay, described above * Blotato's [collection schedule](#how-often-do-analytics-refresh) -- Blotato returns the latest snapshot it collected, not a live figure Neither is a bug and no action is needed. *** ## Can I send clients a link to connect their social accounts? (Agency feature) This feature is planned for the Agency plan. Agencies will be able to send clients a simple authentication link to connect their social accounts to Blotato without the client needing to log into Blotato. This is an **agency feature**, not whitelabeling. Your clients connect their accounts to Blotato (the Blotato brand is visible). You manage their content through your Blotato dashboard. This is not available yet. For now, agencies either connect client social accounts under one Blotato login (up to the plan's account limit) or have each client sign up for a separate Blotato account with a shared email address. See: [Can I manage multiple client accounts as an agency?](#can-i-manage-multiple-client-accounts-as-an-agency) *** ## Do you offer whitelabeling? No. Blotato does not offer whitelabeling, and there are no plans to add whitelabeling. **Whitelabeling** means rebranding Blotato as your own product with your own branding, logo, and domain. Your customers would never see the Blotato name. This is NOT supported. **Agency features** (managing client social accounts within Blotato) are different from whitelabeling and are planned for the Agency plan. See: [Can I send clients a link to connect their social accounts?](#can-i-send-clients-a-link-to-connect-their-social-accounts-agency-feature) If you need true whitelabeling (your own branded product), check out alternatives like Ayrshare. *** ## What IP address do posts come from? Posts originate from Blotato's cloud servers, not from your device or home network. Blotato uses official platform APIs with OAuth authentication. Social platforms identify your account through secure tokens, not IP addresses. ### Common concerns 1. **Posts come from a different country than me** * Platforms expect server-side posting. Location mismatch carries no penalty. 2. **Will my posts get less distribution in my country? (geo/reach)** * No. Publishing through the official platform APIs is different from posting from a random device: your posts keep the same geography and distribution as posts published normally from your own device. The platform ties distribution to your account, not to the server that submitted the post. 3. **Account risk or shadow bans from unfamiliar IPs** * Risk comes from content behavior and policy violations, not IP origin. 4. **Shared IP with other Blotato users** * Shared IPs are standard across SaaS tools that post content at scale (Buffer, Hootsuite, etc.). ### Why IP address does not matter * Blotato publishes through official, platform-approved API endpoints * Platforms recognize the authorized app, not a personal device * IP location does not affect reach, trust, or account safety * This works the same way as other scheduling tools like Buffer or Hootsuite *** ## Why do my Instagram Reels show on the main feed? Instagram defaults all Reels to appear on your main feed. This is Instagram's behavior, not a Blotato setting. In the Blotato web app, all video posts to Instagram are published as Reels. Instagram then shows them on your feed by default. If you are using the Blotato API, you can control this with the `shareToFeed` parameter in the Publish endpoint. See: [Publish Post API](/api/publish-post.md) *** ## Can I use Blotato for adult or adult-adjacent content? Does Blotato have settings to avoid shadowbans or restrictions? Blotato does not have settings or a feature to avoid getting flagged for adult-adjacent content. Blotato publishes through each platform's official API. Whether a post gets restricted is decided by the platform's own content policy, not by anything Blotato toggles on its side. What helps, and is in your control: 1. Warm up any new account before you automate it. Automating a brand new account is the fastest way to get flagged as a bot. Log in daily, engage manually, and post by hand for a few weeks first. See [Social Accounts](/settings/social-accounts.md). 2. Keep your posting frequency within safe daily limits per platform. Recommended maximums are in the [growth best practices guide](/tips-and-tricks/growth-best-practices.md). 3. Frame captions, hashtags, and on-screen text in educational or wellness terms rather than explicit ones. The algorithms read the text as much as the visuals. 4. Watch for shadowban signals, such as views collapsing across several posts, so you catch a restriction early. See [TikTok FAQs](/platforms/tiktok/faqs.md). *** ## Does Blotato train on my uploaded content? No. Blotato does not train AI models on your uploaded images, videos, or text content. When you upload media or generate content, Blotato processes it to create your posts and videos. Your content is stored in your account and is not used to train, fine-tune, or improve any AI models. Blotato uses third-party AI providers (OpenAI, Anthropic, Flux, Kling, etc.) to generate images and videos. These providers have their own data handling policies. Blotato sends your prompts and Brand Kit settings to these providers for generation, but does not share your uploaded media files with them. *** ## What is AI Twin? AI Twin generates text content (captions, posts) in your writing style based on your Brand Kit and Brand Voice settings. It does not generate a talking-head video avatar of you. To create videos with an AI-generated voice narrating your content, use the "AI Video with AI Voice" template in [Videos > New](https://my.blotato.com/videos/new). This creates videos with AI voiceover (powered by ElevenLabs), not a visual avatar. For talking-head avatar videos, use a dedicated avatar tool like HeyGen or Synthesia, then upload the video to Blotato for publishing. See: [Does Blotato offer AI avatars or AI clones?](/features/videos/faqs.md#does-blotato-offer-ai-avatars-or-ai-clones) *** ## When do you livestream? Check here for the latest schedule: [sabrina.dev/p/livestream](https://sabrina.dev/p/livestream) *** ## Someone claiming to be Sabrina messaged me on social media -- is it a scam? Yes. Messages from "Sabrina" on Facebook, Instagram, or other social platforms offering an app, an investment, or a private deal are impersonation scams. Sabrina does not send private messages on social media offering an app or asking for money. 1. Do not click links or send money or personal details 2. Report the profile on the platform where it contacted you 3. Real Blotato messages come from the in-app chat at [my.blotato.com](https://my.blotato.com) or from emails on the blotato.com domain (for example ) If you are unsure whether a message is real, ask in the in-app chat (orange circle in the bottom right corner). *** ## Why is my Pinterest account not verified? Your Pinterest still looks pretty new. You MUST warm it up for 2 weeks before connecting to 3rd party posting tools like Blotato. Failing to do this often results in being shadowbanned or flagged by Pinterest. Start posting 1 pin per day manually, then gradually ramp up to 2, then 3, etc. pins per day. Once you get 100+ views per month, then reconnect your Pinterest account with Blotato and it will be automatically verified. Blotato no longer verifies Pinterest accounts manually. There is no request to send. Verification happens automatically once you reconnect with 100+ monthly views. There is no manual override -- the 100 monthly views threshold is the only unlock criterion. See also: [Pinterest API access is temporarily restricted](/support/errors.md), [Brand New Accounts (Warm-Up Guide)](/platforms/tiktok/brand-new-accounts.md). *** ## How do I find my Pinterest Board ID? You need a Board ID to publish a pin to a specific board. ### Using Blotato Web App 1. Go to [Settings](https://my.blotato.com/settings). 2. Scroll down to your connected Pinterest account. 3. Select a Board from the dropdown. 4. Blotato copies that Board's ID to your clipboard automatically. ### Using Blotato API (n8n / Make.com) 1. Call `GET /v2/users/me/accounts?platform=pinterest` and use `items[].id` as your `accountId`. 2. Call `GET /v2/social/pinterest/boards?accountId={accountId}`. 3. Use `items[].id` as `target.boardId` when you publish. See: [List Pinterest Boards](/api/accounts.md) ## Why does my Pinterest board list return empty ({"items":\[]})? If the boards endpoint returns no boards: 1. Confirm you connected the correct Pinterest account. 2. Confirm the board is a standard, public board visible in Pinterest itself. 3. Get the Board ID directly from the web app: Settings > your Pinterest account > select Board (steps above). 4. New Pinterest accounts need a 2-3 week manual warm-up and validation before boards appear through automation. See [Why is my Pinterest account not verified?](#why-is-my-pinterest-account-not-verified). ## Does Blotato offer a GDPR Data Processing Agreement (DPA)? No. Blotato does not currently provide a signed Data Processing Agreement (DPA). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.blotato.com/support/faqs.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.