# FAQs
## Is Your Tiktok Account Healthy or Shadowbanned?
* If your views are consistently < 50:
Something's wrong with your account. If you have 10 videos in a row, all <50 views, it's likely your account is shadowbanned. I honestly recommend starting fresh with a new account.
* If your views are consistently \~200:
Nothing's wrong with your account. But Tiktok doesn't know the TOPIC of your videos. Click on a video, check top search bar, it should NOT say "Find Related Content".
Be more explicit using niche keywords (such as "AI") in your video title, description, and audio. Once you fix this, your views should be consistently >1000.
* If a SINGLE video is stuck at low views but rest of your account is fine:
Change that video's privacy setting to PRIVATE, close TikTok app, reopen tiktok app, switch privacy setting back to EVERYONE.
This happens to me often with a new Tiktok account. With an older legit account, it can still happen especially if your video uses controversial terms (e.g. politics, money).
***
## Why Does the Pricing Page Say 900 TikTok Posts/Month, but I Hit a Limit on Starter?
Both numbers are correct. The "900 TikTok posts/month" figure on the pricing page is the math result of the Starter-plan TikTok posting limit:
* 3 unique TikTok accounts per 24 hours
* 10 posts per account per 24 hours
* 3 × 10 = 30 posts per day
* 30 × 30 = **900 posts per month**
There is no monthly counter. The limit is enforced **per day**, not per month. If you try to post to a 4th unique TikTok account in the same 24-hour window, the post fails.
**This limit applies to the Starter plan only.** Creator and Agency plans are unrestricted on the 3-unique-accounts-per-24h cap.
If you need to post daily to 10–20 TikTok accounts, you need the Creator or Agency plan.
The "20 social accounts" figure on the pricing page is the **connection** limit (how many accounts you link to Blotato), which is separate from the 24-hour **posting** limit.
Full breakdown: [Platform Posting Limits](/settings/social-accounts.md#platform-posting-limits)
***
## How Do I Access TikTok Drafts Published via Blotato?
When you publish a TikTok post as a draft (using the `isDraft` option), follow these steps to access it:
1. Open the TikTok mobile app on your phone
2. Go to your system notifications (the inbox icon)
3. Look for a notification from TikTok about your draft
4. Tap the notification to open and finalize your draft
5. Make any edits and publish directly from the TikTok app
Note: TikTok drafts sent via third-party apps like Blotato appear in your notifications, not in the standard Drafts folder in your profile.
Captions are not carried over when publishing as a draft. This is a TikTok API limitation. After the draft is created, open the TikTok app and re-enter your caption before publishing the draft.
### TikTok Draft Posts Stuck in "Processing"
When publishing TikTok drafts via the API (`isDraft: true`), drafts sometimes stay in "processing" status and never complete.
Common causes:
1. TikTok flagged your account for spam risk -- posting too frequently or posting similar content triggers TikTok's automated review
2. The video file format does not meet TikTok's requirements -- TikTok silently rejects some formats during draft processing
3. TikTok's servers are experiencing delays
Steps to resolve:
1. Reduce posting frequency to 1-2 posts per day for a week
2. Post 1-2 videos manually from the TikTok app (not via API) to re-establish account trust
3. Avoid posting duplicate or near-duplicate content
4. After 1 week of manual activity, retry API publishing with `isDraft: false` first to test, then switch back to `isDraft: true` once direct publishing works
If regular (non-draft) API posts publish fine but drafts fail, this is a known TikTok API limitation with draft processing. Use direct publishing (`isDraft: false`) as a workaround.
***
## How Do I Set a Custom Thumbnail for TikTok?
You can set a custom thumbnail/cover for TikTok slideshows and TikTok reels.
**For TikTok slideshows:**
Set the index of the slide to use as the cover.
**For TikTok reels:**
Set the millisecond timestamp to use as the cover in the "Video cover timestamp (milliseconds)" field.
***
## Why Did Tiktok Ban My Account?
It's very important for Tiktok accounts to make sure they're warmed up:
After your account is warmed up, then you can connect a 3rd party app like Blotato to post on tiktok. But generally, it's not recommended to post more than 3x/day via any 3rd party app. Also, make sure you are still using your Tiktok account like a person, logging in, replying to comments, etc. Tiktok bans accounts it thinks are bots - just posting, not engaging.
***
## TikTok Token Refresh Failure ("Service Unavailable")
If you see "Could not refresh TikTok access\_token: Service Unavailable," TikTok's servers temporarily rejected the connection refresh.
1. Wait 15-30 minutes
2. Retry the post from [Failed Posts](https://my.blotato.com/failed)
3. If the error continues, reconnect your TikTok account in [Settings](https://my.blotato.com/settings)
***
## "Failed to Publish TikTok Post After 3 Retries"
This is a temporary TikTok API outage. The issue is on TikTok's servers, and other publishing tools experience the same problem during these outages.
1. Check [Buffer's status page](https://status.buffer.com/) to confirm the outage is ongoing
2. Wait a few hours for TikTok to resolve the issue
3. Retry your post from [Failed Posts](https://my.blotato.com/failed)
4. Open a support ticket via in-app chat to receive +3000 credits for the inconvenience
***
**Didn't find your answer?**
* [General FAQs](/support/faqs.md)
* [API FAQs](https://github.com/Blotato-Inc/help.blotato.com/blob/main/api/faqs.md)
* [Video FAQs](/features/videos/faqs.md)
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