FAQs
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Yes. Blotato reads and posts comments on your published Instagram posts through the Comments API and the MCP tools.
You can list the comments on your published Instagram posts, including audience replies and your own, post a top-level comment, and reply to a top-level comment.
Blotato does not support:
Replies to replies. You can reply to a top-level comment, but not to a reply.
Commenting on other people's posts.
To respond to a comment from your audience, reply to it or post a new top-level comment on the same post.
Blotato does not backfill comments. It starts capturing comments once your account has comments enabled and you connect or reconnect your Instagram account. Comments left before then do not appear.
Blotato also retains comments for up to 45 days. Comments older than 45 days may no longer appear.
To grant the comment permission, reconnect your Instagram account in Settings > Social Accounts. See Connect Instagram.
Yes. Blotato reads and sends direct messages on your Instagram account through the Messages API and the MCP tools.
You reply to people who already have a conversation with you, or send a private reply to a comment on your posts. Instagram limits who you can message and when:
If they sent a direct message to you, you have 24 hours to respond to them.
If they posted a comment to one of yoru posts, you have up to 7 days to send a single private reply/direct message to them. You may not message them again after your private reply until they re-open your 24 hour messaging window.
Blotato does not support cold outreach or messaging people who have not contacted you.
Sending a message to a new person counts toward your plan's monthly active-contacts limit. See Active Contacts.
If you connected your account before messaging launched, reconnect it to grant the permission. See Connect Instagram.
Blotato retains messages for up to 45 days. Messages older than 45 days may no longer appear.
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