> For the complete documentation index, see [llms.txt](https://help.blotato.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.blotato.com/features/inbox.md).

# Comments and Messaging Inbox

Blotato provides one inbox for comments and direct messages from your Instagram accounts and Facebook Pages. The Inbox is available on every paid plan.

LinkedIn comments and direct messages are not supported. LinkedIn restricts access to the required endpoints. See [LinkedIn Limitations](/platforms/linkedin/limitations.md#first-comment-comments-inbox-and-messaging-inbox).

Blotato does not support SMS or other messaging channels in the Inbox.

Blotato does not backfill comments. It starts capturing comments and messages once your account is connected with permissions enabled — for example, after you reconnect an account added before the Inbox launched. Comments and messages are retained for up to 45 days. If comments still don't appear right after reconnecting, leave a test comment on a recent post to confirm capture is working — permission sync can take a few minutes.

## Before You Start

Reconnect accounts added before comments and messaging launched so Blotato receives the required permissions:

1. Follow [Connect Instagram](/settings/social-accounts/instagram.md) for an Instagram account.
2. Follow [Connect Facebook](/settings/social-accounts/facebook.md) for a Facebook Page.

## Using the Blotato Web App

1. Open the [Comments and Messaging Inbox](https://my.blotato.com/inbox).
2. Select your Instagram account or Facebook Page.
3. Open a comment or message thread.
4. Read the conversation.
5. Write and send your reply.

## Using ChatGPT, Claude, Hermes, or Another MCP Client

1. Complete the [Blotato MCP setup](/api/mcp/setup.md).
2. Start a new chat in your AI tool.
3. Ask the AI tool to analyze comments without sending a reply:

   > Fetch all the comments from my last 5 Instagram posts. Summarize what people think and recommend what I should post next.
4. Review the analysis.
5. Ask the AI tool to draft replies.
6. Review the drafts before asking the AI tool to send them.

For a reply workflow, ask:

> Find the positive-sentiment comments on my last 10 Facebook posts and draft a reply to each one saying, "I'd love to chat!"

See [Comments API](/api/comments.md) to list and reply to comments. See [Messages API](/api/messages.md) to list conversations, read messages, and send replies. Replies count toward your plan's [active-contact limit](/settings/billing-and-credits.md#active-contacts).


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.blotato.com/features/inbox.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.