💬Comments and Messaging Inbox
Blotato provides one inbox for comments and direct messages from your Instagram accounts and Facebook Pages. The Inbox is available on every paid plan.
LinkedIn comments and direct messages are not supported. LinkedIn restricts access to the required endpoints. See LinkedIn Limitations.
Blotato does not support SMS or other messaging channels in the Inbox.
Blotato does not backfill comments. It starts capturing comments and messages once your account is connected with permissions enabled — for example, after you reconnect an account added before the Inbox launched. Comments and messages are retained for up to 45 days. If comments still don't appear right after reconnecting, leave a test comment on a recent post to confirm capture is working — permission sync can take a few minutes.
Before You Start
Reconnect accounts added before comments and messaging launched so Blotato receives the required permissions:
Follow Connect Instagram for an Instagram account.
Follow Connect Facebook for a Facebook Page.
Using the Blotato Web App
Open the Comments and Messaging Inbox.
Select your Instagram account or Facebook Page.
Open a comment or message thread.
Read the conversation.
Write and send your reply.
Using ChatGPT, Claude, Hermes, or Another MCP Client
Complete the Blotato MCP setup.
Start a new chat in your AI tool.
Ask the AI tool to analyze comments without sending a reply:
Fetch all the comments from my last 5 Instagram posts. Summarize what people think and recommend what I should post next.
Review the analysis.
Ask the AI tool to draft replies.
Review the drafts before asking the AI tool to send them.
For a reply workflow, ask:
Find the positive-sentiment comments on my last 10 Facebook posts and draft a reply to each one saying, "I'd love to chat!"
See Comments API to list and reply to comments. See Messages API to list conversations, read messages, and send replies. Replies count toward your plan's active-contact limit.
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